How To Recover a Hacked Microsoft Account

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Microsoft is one of the biggest technology companies in the world behind software like Windows, Word, Excel, Internet Explorer, and Edge. Having a Microsoft account is pretty ubiquitous. You need one to unlock most features on a Windows 10 machine, as well as on an Xbox One or Xbox 360. With so many expensive services tied to your Microsoft account, it’s pretty important to keep a grip on it.

So what do you do if someone tries to steal your Microsoft account? Here are the best steps you can take to keep it safe.

1. Act Immediately

The second you have any suspicions that someone might be trying to access your account you should take action. Microsoft might send you an email highlighting new suspicious logins. The longer you wait, the more time the hacker will have to mess with your account, potentially making false purchases or changing your password so you can’t get back in.

2. Change Your Password

Microsoft - Change Password
Changing your password should almost always be your first port of call in an internet security situation. | Source: W.S.Worrall

The first step you should take to protect your account is to change your password. In all likelihood, the hacker(s) will now know your current password. That means that any of your accounts that use the same password are potentially vulnerable. Log into your Microsoft account via the Outlook website. Then, click on your profile icon in the top-right corner and select ‘My account’. On the account management page, scroll down to the ‘Security’ heading and click ‘Update’. You may be prompted to enter your password to verify your identity.

On the ‘Security’ page, click on ‘Change my password’. You’ll be prompted to enter your current and new passwords to change it. You also have the option to enable regular reminders to change your password which is a good idea if you’re concerned about losing your account.

3. Microsoft Account Recovery

Microsoft Account Reset
Resetting your account relies on up-to-date information, so it’s important to make sure you make changes to your email and phone number if you start using new ones. | Source: W.S.Worrall

If you find yourself unable to get back into your account, then you’ll need to go through Microsoft Account recovery. Go to the login page, and enter your email address. On the ‘password’ screen click ‘Forgotten your password?’. Then you’ll need to confirm your identity with either your email address or the Microsoft Authenticator app. Once you’ve done that you can enter a new password to gain access to your account.

4. Turn on 2FA

Microsoft offers pretty comprehensive 2FA features to protect your apps and accounts. | Source: W.S.Worrall

Now that you’ve regained access to your account, it’s time to protect it from any future attackers. 2FA (two-factor authentication) is an important step in securing your account, as it adds the requirement to have access to a backup email address or app. Back on the ‘Security’ page, click ‘Explore’ under the ‘More Security Options’ heading.

Now click on ‘Set up two-step verification’, and then carefully read and follow the instructions to activate 2FA. Be sure to note down any codes and update any information that you are told to do.

You can also download and use the Microsoft Authenticator app on your phone for added security.

If all else fails you, then you can contact us and we’ll fight your corner for you.

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A gaming and technology writer who has been building computers and tinkering with software since he was a teenager. Previously involved with various prestigious websites, including and CCN.COM