Secure every personal Facebook profile and email account that still has business access.
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Hacked.com
Online Account Security
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Business Portfolio admin access
A Meta Business Portfolio, formerly called Business Manager, can own or control Pages, Instagram accounts, ad accounts, datasets, catalogs, domains, billing profiles, and partner relationships. Losing an administrator is not the same as losing ownership. The recovery route depends on which person, partner, or portfolio still controls each asset.
Reviewed 2026-08-27 by the Hacked.com recovery team. Hacked.com is independent from Meta and never asks for passwords or authentication codes.
Official recovery tools are free
No passwords or login codes
No guarantee of Meta's decision
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Secure every personal Facebook profile and email account that still has business access.
Record the Business Portfolio or Business Manager ID and the assets and administrators you can still see.
Preserve evidence of unknown people, partners, ownership changes, and support cases before changing the structure.
A person can have permission to operate an asset without the business portfolio owning it. Recovery work should identify both the recorded owner and every remaining access path before anyone removes roles or creates replacement assets.
What you see
Another trusted admin still has full control
What it usually means
The portfolio may still be intact and the incident may be limited to one compromised or removed administrator.
Next decision
Have the remaining administrator preserve the people, partner, system-user, and asset lists before restoring legitimate access and removing unknown persistence.
What you see
The portfolio is visible, but core assets show another owner
What it usually means
Your business may have partner or task access while another portfolio holds ownership control.
Next decision
Record the displayed owner, asset IDs, historical invoices, domain control, contracts, and how the asset was originally created or transferred.
What you see
An unknown person, partner, or system user remains
What it usually means
The attacker or an unauthorized vendor may retain access independently of the administrator account you already secured.
Next decision
Preserve the access record, secure all legitimate admins, review integrations and tokens, then remove unauthorized access in a controlled order where permissions allow.
What you see
A former employee or agency controls the only portfolio
What it usually means
The platform record and the business contract may point to different parties, making this an authorization or ownership dispute.
Next decision
Build a factual ownership packet and decide whether the next route is platform support, a documented handover request, or jurisdiction-specific legal advice.
Free first-party options
Availability and labels can vary by asset, account state, device, and region. Use links from Meta-owned domains and preserve the exact message shown to the affected administrator.
Safety note: Meta does not publish one universal support phone number for every business. Treat phone numbers in ads, search results, messages, and unsolicited emails as untrusted.
Focus on records that connect the legal business, its domain, its spending history, and its prior administrators to the portfolio and affected assets.
Portfolio cases often stall because the request proves that a business exists but does not connect that business to the specific platform owner or asset record.
Trusted Endorsement
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
Independent coverage
Coverage from trusted global publications.
Recovery-or-refund guarantee
If we cannot resolve the Meta business issue covered by your agreement, you can close the engagement and receive the amount paid minus documented professional time at $199 per hour. Read the Refund Policy
This is a service-fee refund guarantee. Meta controls restoration decisions, reversals, and response times.
Hacked.com is an independent recovery service and is not affiliated with Meta. Meta controls platform decisions and response times.
No. A person or agency can be assigned access without owning the portfolio or asset. Record the owner shown for each Page, ad account, dataset, catalog, and domain before describing the dispute.
A trusted person with the required control may be able to restore access, but first preserve the current role and asset map. If compromise is active, adding access before securing profiles and email can give the attacker another route back in.
A safer operating model is usually for the client-controlled portfolio to own core assets and assign the agency limited partner access. Existing contracts and operational constraints vary, so document the agreed ownership model before changing it.
Confirm that the correct legitimate administrator and business are selected, preserve the missing-option state, and use only the official surfaces available to that account. Do not pay people who promise an internal Meta contact or guaranteed restoration.
Small claims support for online disputes
Hacked.com can help accepted clients organize the account history, preserve ownership and loss evidence, prepare a formal demand, and navigate California small claims escalation when appropriate.
Explore Small Claims Case PreparationHacked.com does not guarantee restoration, settlement, judgment, or payment. Legal representation and court fees are not included unless an accepted written offer expressly says otherwise.
Free qualification callback
A specialist reviews the request before calling. The form does not create a paid case.
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Choose a time before payment
Choose an available 50-minute Zoom appointment with a senior security expert, then add the affected Meta assets and incident details before secure payment.
50-minute Zoom call
$249
Credited once toward the first eligible same-case recovery service