Secure every personal Facebook profile and email account that still has business access.
Business Portfolio admin access
Recover Meta Business Manager admin access
A Meta Business Portfolio, formerly called Business Manager, can own or control Pages, Instagram accounts, ad accounts, datasets, catalogs, domains, billing profiles, and partner relationships. Losing an administrator is not the same as losing ownership. The recovery route depends on which person, partner, or portfolio still controls each asset.
Reviewed 2026-08-27 by the Hacked.com recovery team. Hacked.com is independent from Meta and never asks for passwords or authentication codes.
Request a Callback
The qualification callback is free. After that call, an admin may send a $249 assessment-session link, a $1,499 full recovery offer, or $599 Personal Account Recovery. The assessment is credited once toward either same-case paid service, whichever is ordered first.
Recovery-or-refund guarantee
Recover your Meta business assets, or request a refund
If we cannot resolve the Meta business issue covered by your agreement, you can close the engagement and receive the amount paid minus documented professional time at $199 per hour. Read the Refund Policy
This is a service-fee refund guarantee. Meta controls restoration decisions, reversals, and response times.
Protect the remaining control first
Record the Business Portfolio or Business Manager ID and the assets and administrators you can still see.
Preserve evidence of unknown people, partners, ownership changes, and support cases before changing the structure.
Separate lost access from lost ownership
A person can have permission to operate an asset without the business portfolio owning it. Recovery work should identify both the recorded owner and every remaining access path before anyone removes roles or creates replacement assets.
What you see
Another trusted admin still has full control
What it usually means
The portfolio may still be intact and the incident may be limited to one compromised or removed administrator.
Next decision
Have the remaining administrator preserve the people, partner, system-user, and asset lists before restoring legitimate access and removing unknown persistence.
What you see
The portfolio is visible, but core assets show another owner
What it usually means
Your business may have partner or task access while another portfolio holds ownership control.
Next decision
Record the displayed owner, asset IDs, historical invoices, domain control, contracts, and how the asset was originally created or transferred.
What you see
An unknown person, partner, or system user remains
What it usually means
The attacker or an unauthorized vendor may retain access independently of the administrator account you already secured.
Next decision
Preserve the access record, secure all legitimate admins, review integrations and tokens, then remove unauthorized access in a controlled order where permissions allow.
What you see
A former employee or agency controls the only portfolio
What it usually means
The platform record and the business contract may point to different parties, making this an authorization or ownership dispute.
Next decision
Build a factual ownership packet and decide whether the next route is platform support, a documented handover request, or jurisdiction-specific legal advice.
Evidence that clarifies portfolio control
Focus on records that connect the legal business, its domain, its spending history, and its prior administrators to the portfolio and affected assets.
- The Business Portfolio or Business Manager ID, displayed business name, verification state, and primary Page if one is shown.
- Screenshots of People, Partners, System Users, Pages, Instagram accounts, ad accounts, datasets, catalogs, domains, and billing access.
- Historical ad invoices and receipts that show the business name, payment relationship, and affected ad account IDs.
- Business registration, domain registrar or DNS control, trademark records when applicable, and contracts with agencies or former staff.
- Security and role-change emails, dates access changed, prior support case IDs, and the exact ownership or access remedy requested.
Common portfolio recovery failures
Portfolio cases often stall because the request proves that a business exists but does not connect that business to the specific platform owner or asset record.
- Submitting company documents without the Business ID, Page ID, or ad account IDs that Meta needs to locate the affected record.
- Using `admin`, `owner`, `partner`, and `employee` as if they describe the same permission level.
- Removing an unknown person while leaving an unknown partner, system user, integration, email compromise, or active session in place.
- Creating a replacement portfolio and assuming core assets can simply be moved out of the disputed owner.
- Opening parallel cases from several profiles with inconsistent timelines, attachments, and requested remedies.
Online account dispute escalation
When Meta recovery channels do not resolve the dispute
Hacked.com can help accepted clients organize the account history, preserve ownership and loss evidence, prepare a formal demand, and navigate California small claims escalation when appropriate.
Explore Small Claims Case PreparationHacked.com does not guarantee restoration, settlement, judgment, or payment. Legal representation and court fees are not included unless an accepted written offer expressly says otherwise.
Official recovery and review surfaces
Availability and labels can vary by asset, account state, device, and region. Use links from Meta-owned domains and preserve the exact message shown to the affected administrator.
Meta Business Support HomeCheck which business and asset issues are visible to the signed-in administrator and preserve any review or support option shown.Secure a compromised Facebook profileRecover the personal profile first when it was the identity used to administer the portfolio.Meta warning about phishing and partner requestsMeta warns that malicious Business Manager partner requests can contain phishing links, including links delivered from legitimate notification domains.Recover a hacked Facebook PageUse the Page-specific recovery route when a logged-in administrator recently lost Page access after hacking or a scam.
Safety note: Meta does not publish one universal support phone number for every business. Treat phone numbers in ads, search results, messages, and unsolicited emails as untrusted.
What the engagement includes
- One accepted Meta business incident for one business
- One primary Business Portfolio, Business Manager, or Facebook Page
- Up to two client-side administrators
- Associated Pages, Instagram accounts, and ad accounts involved in the incident
- Recovery support for an in-scope administrator's personal Facebook profile when it is required to regain control of the covered business assets
- Containment, ownership-evidence preparation, official recovery and review guidance
- A documented case log, live working sessions, and escalation support
- Twelve months of follow-up for the covered incident and assets
- Recovery-or-refund guarantee: amount paid minus documented work at $199 per hour if we cannot resolve the covered Meta business issue
- Optional annual online account and security support for eligible clients at $899 per year. It starts when purchased and supports ongoing or new personal and business online-security matters, with no separate checkout for subscription-funded cases while active
What is not included
- A guarantee of restoration, reversal, or a specific Meta response time
- Advertising campaign management, creative strategy, or ongoing media buying
- Legal representation, court fees, forensic imaging, or endpoint remediation
- New incidents or assets outside the accepted scope
Hacked.com is an independent recovery service and is not affiliated with Meta. Meta controls platform decisions and response times.
Questions that change the recovery path
Does admin access prove portfolio ownership?
No. A person or agency can be assigned access without owning the portfolio or asset. Record the owner shown for each Page, ad account, dataset, catalog, and domain before describing the dispute.
Can a remaining admin add us back?
A trusted person with the required control may be able to restore access, but first preserve the current role and asset map. If compromise is active, adding access before securing profiles and email can give the attacker another route back in.
Should an agency own the client's assets?
A safer operating model is usually for the client-controlled portfolio to own core assets and assign the agency limited partner access. Existing contracts and operational constraints vary, so document the agreed ownership model before changing it.
What if no support option appears?
Confirm that the correct legitimate administrator and business are selected, preserve the missing-option state, and use only the official surfaces available to that account. Do not pay people who promise an internal Meta contact or guaranteed restoration.
Free qualification callback
Tell us what the business has lost
A specialist reviews the request before calling. The form does not create a paid case.
Related Meta business help
Meta business recovery overviewRestricted Meta ad accountFacebook Page admin accessUnauthorized Meta ad spend
Detailed recovery guides
Recover a Facebook Page or Meta Business ManagerFollow the full asset-mapping, containment, ownership-evidence, support, and post-recovery process.Secure your Facebook administrator accountClose session, email, recovery-method, connected-app, and authentication weaknesses before restoring business roles.