Refund Policy

At Hacked.com, our commitment lies in offering transparent and comprehensible refund policies while ensuring our operations’ viability.

Service Limitations and Charges

Each case we handle is distinct, so we cannot guarantee a resolution or recovery within a single remote session.

If your situation requires prolonged assistance, additional sessions must be scheduled. Sometimes, addressing specific cases can demand multiple consultations, potentially extending over six weeks. While we are committed to delivering exceptional service, it’s crucial to understand that success isn’t always guaranteed. We genuinely appreciate your understanding.

Welcome/Introduction Group Session

If you were unable to attend the group session, kindly send an email to help@hacked.com to request a full refund. In case you attended the event but were dissatisfied for any reason, please let us know the reason by sending an email to help@hacked.com and requesting a full refund.

Our Protection Plans

If you have our Online Account Protection plan or our Online Business Protection plan and you are unhappy with the level of support you get from Hacked.com, we can offer you a full refund minus any documented labor costs priced at 89 USD per hour. Please email jb@hacked.com for a refund request.

Expert Consultation Details

The initial consultation fee is $99 for a session lasting up to 50 minutes. Subsequent sessions are available at a reduced rate of $79.99 for 50 minutes, or $39.99 for 25 minutes.

Cancellation & Rescheduling

If you need to cancel your appointment, please do it at least 24 hours before the meeting to be eligible for a full refund. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Sadly, we can’t offer a refund or reschedule for free if you miss your appointment. Our team of professionals reserve a complete hour for your appointment. In the event of a no-show or last-minute cancellation, our team must still be compensated for their time. Additionally, please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded. 

Missed Sessions

You can make a fresh booking if you miss a scheduled session but still require our expertise. In such cases, we extend a 50% refund on the previously missed session upon booking a new one.

Other Refunds

Should you find yourself unsatisfied with our service, we provide the option for a refund, which may cover up to 100% of the total cost. However, please note the following:

Unused time: Our consultations are charged based on allocated time blocks. Even if your consultation lasts shorter than the reserved period, we do not issue refunds based on unused time. This is due to our experts dedicating that entire time block solely to your needs, often foregoing other opportunities or tasks.

To initiate the process for a partial refund or share any of your concerns, please contact Jonas Borchgrevink at jonas.borchgrevink@hacked.com. We commit to addressing your query and responding within 24 business hours.

We truly appreciate your understanding and cooperation. It is our honor and privilege to serve you.

Facebook Business Page Recovery Service

Recovering a business page is a challenging process and may take a considerable amount of time. Although we can’t assure a successful recovery, we are committed to assisting you in contacting the appropriate department at Meta, and doing all we can to get your case successfully escalated through their proper channels.

Removal Service & Protection Plans

We offer a 100% refund for our removal service if the content has not been removed within 90 days.

We do not offer refunds for our Blackmail Protection, Digital Protection, or primary Protection plans.

Our Courses

If the course you have purchased does not meet your expectations, kindly reach out to us via email at help@hacked.com. We are committed to providing you with a satisfactory solution and guaranteeing your contentment with our service.