We have made our refund policy super easy for our clients.

For all refund requests, your Digital Protection Plan will be canceled.


If you have purchased our 1on1 Live support, we can refund 100% if we are unable to help you solve your problem. If you want to cancel a meeting with us prior to getting help from us, you have to do that 48 hours in advance by sending an email to [email protected] and we will issue a full refund. If you fail to do so, we cannot offer you a refund. If you do not show for a scheduled meeting, and you request a refund, we can only issue you a 50% refund.

If you have purchased a recovery guide, we do not offer any refunds.

We do not offer refunds for Digital Protection plans. If you order our Digital Protection Plan with the $1,000 guarantee, you must complete our security tutorial in order to be eligible for a payout: https://hacked.com/security-tutorial-for-the-digital-protection-guarantee/


If you are unhappy with our service, please negotiate a refund with Jonas Borchgrevink: [email protected] Some costs are non-refundable due to operating costs and third-party service providers. This is mainly for our Facebook Business Page recovery services.

By using our services you agree to the refund policy.

[email protected]

Phone support: +1 334 625 9990
7AM-7PM CDT weekday, 8AM-3PM CDT Saturday
We are not able to answer all calls.
For a guaranteed response, please use email.

We have been recommended to clients by employees at FBI and local law enforcement in the United States. For references, please send us an email.


Read all of our reviews here.