We have made our refund policy super easy for our clients.
Private
We understand that plans can change and want to help you.
Our $95 Expert Calls
To give our experts enough time to adjust their schedules, we kindly ask that you cancel the meeting at least 24 hours before the scheduled call to be eligible for a refund. If you need to reschedule, click the reschedule link in the emails you’ll receive up to six hours before the meeting. Unfortunately, if you don’t attend the meeting, we cannot reschedule or offer a refund. This is because our security experts set aside a full hour of their workday to help you with your problem, and if there is a one-hour gap due to a last-minute cancellation or no-show, they still need to be compensated. However, we are here to help, and you can always place a new order with us if you still need assistance. Thank you for your understanding, and we look forward to serving you.
Other services
If you have purchased our Facebook Recovery for $329, we can refund $150 if you cannot recover your hacked account after 35 days. If you have a disabled Facebook account, we must wait up to three months before issuing a refund. We do not offer refunds if you have recovered your account with or without our help unless you’ve canceled your first meeting with us 48 hours before. If you do not show up for a scheduled appointment and request a refund because your account is unrecoverable, we can only issue a 50% refund. If you cancel a meeting less than 48 hours before the session, we can only offer a 50% refund.
If you have missed two or more meetings you’ve scheduled with our experts, you have to pay for ongoing sessions at $59 per call, and you are then not eligible for a refund.
We do not offer refunds if you have purchased a recovery guide.
We only offer a 50% refund for our removal service if the content has not been removed within 90 days.
We do not offer refunds for our Blackmail Protection, Digital Protection, or primary Protection plans.
Corporate
If you have ordered our Business Recovery service for $1499, we offer a full refund minus the cost of operations, which is $99 per started hour.
We do not offer refunds for the introduction call titled “Can Hacked.com help?” or the Business Expert Help sessions unless canceled 48 hours before the meeting.
If you are unhappy with our Facebook Business Page service, please negotiate a refund with [email protected] Some costs are non-refundable due to operating expenses and third-party service providers. This is mainly for our Facebook Business Page recovery services. Please allow up to 3 months of recovery time before requesting any refunds. A maximum of 50% can be refunded due to ongoing costs.
If you want to cancel a meeting with us before getting help, you must do that 48 hours in advance by emailing [email protected], and we will issue a full refund. If you fail to do so, we cannot offer you a refund. If you do not attend a scheduled meeting and request a refund, we can only issue you a 50% refund.
You agree to the refund policy using our services, which may and will be updated.
Personal Digital Security Manager
If you have ordered our Personal Digital Security Manager service and you are unhappy with the service, we can offer up to three months’ refund and immediate cancellation.
