At Hacked.com, our commitment lies in offering transparent and comprehensible refund policies while ensuring our operations’ viability.
Service Limitations and Charges
Your payment provides you with a single remote Zoom consultation lasting a maximum of 50 minutes with one of our cybersecurity experts. Each case we handle is distinct, so we cannot guarantee a resolution or recovery within this timeframe. It’s important to note that each session has its own associated cost, ensuring our cybersecurity professionals are appropriately compensated for their expertise.
If your situation requires prolonged assistance, additional sessions must be scheduled. In some instances, addressing specific cases can demand multiple consultations, potentially extending over a six-week period. While we are committed to delivering exceptional service, it’s crucial to understand that success isn’t always guaranteed. We genuinely appreciate your understanding.
Expert Consultation Details
Standard Expert Consultation (50 minutes) is priced at $95.
Follow-up Expert Consultation (25 minutes) is priced at $52.
Note: Given the brevity of the 25-minute consultation, we recommend new clients to opt for the 50-minute session. You can book here: https://calendly.com/hacked/expert-help
Cancellation & Rescheduling
If you need to cancel your appointment, please do it at least 24 hours before the meeting to be eligible for a full refund. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Sadly, we can’t offer a refund or reschedule for free if you miss your appointment. Our experts reserve a whole hour for you, so if you don’t show up or cancel suddenly, they still must be compensated. If you’ve not joined the Zoom call within 10 minutes after the start, the session will end.
Missed Sessions
You can make a fresh booking if you miss a scheduled session but still require our expertise. In such cases, we extend a 50% refund on the previously missed session upon booking a new one.
Partial Refunds
Should you find yourself unsatisfied with our service, we provide the option for a partial refund, which may cover up to 50% of the total cost. However, please note the following:
Unused time: Our consultations are charged based on allocated time blocks. Even if your consultation lasts shorter than the reserved period, we do not issue refunds based on the unused time. This is due to our experts dedicating that entire time block solely to your needs, often foregoing other opportunities or tasks.
To initiate the process for a partial refund or share any of your concerns, please get in touch with Jonas Borchgrevink at [email protected]. We commit to addressing your query and responding within 24 business hours.
We truly appreciate your understanding and cooperation. It is our honor and privilege to serve you.
Removal Service & Protection Plans
We offer a 50% refund for our removal service if the content has not been removed within 90 days.
We do not offer refunds for our Blackmail Protection, Digital Protection, or primary Protection plans.
Corporate
If you have ordered our Business Recovery service for $1499, we offer a full refund minus the cost of operations, which is $99 per started hour.
We do not offer refunds for the introduction call titled “Can Hacked.com help?” or the Business Expert Help sessions unless canceled 48 hours before the meeting.
If you are unhappy with our Facebook Business Page service, please negotiate a refund with [email protected]. Some costs are non-refundable due to operating expenses and third-party service providers. This is mainly for our Facebook Business Page recovery services. Please allow up to 3 months of recovery time before requesting any refunds. A maximum of 50% can be refunded due to ongoing costs.
If you want to cancel a meeting with us before getting help, you must do that 48 hours in advance by emailing [email protected], and we will issue a full refund. If you fail to do so, we cannot offer you a refund. If you do not attend a scheduled meeting and request a refund, we can only issue you a 50% refund.
You agree to the refund policy using our services, which may and will be updated.
Personal Digital Security Manager
If you have ordered our Personal Digital Security Manager service and you are unhappy with the service, we can offer up to three months’ refund and immediate cancellation.
