Refund Policy

Schedule an Assessment Call

At Hacked.com, our commitment is to provide world-class digital recovery and security services with fairness and transparency. Our refund policy reflects the terms of our client agreement and ensures that we can deliver consistent support to all clients.

Read our full Client Agreement for detailed service expectations and terms.

General Service Terms

All service plans are either annual or quarterly subscriptions depending on the selected package:

  • Personal Recovery and Security Support — annual
  • Business Recovery and Security Support — annual
  • Executive Security Plan — quarterly
  • Business Security Plan — quarterly

You are paying for ongoing access to expert support, not a one-time resolution. Each engagement includes continuous help for current and future issues throughout your active service period.

Refund Policy by Plan


Personal Recovery & Security Support or Business Recovery & Security Support (Annual plans)

  • The first year is non-refundable.
  • After the first year, you may cancel at any time to stop future charges.
  • After the first year, you may request a partial refund of consecutive payments minus hours worked, billed at:
    • $249 per hour

Single Personal Account Recovery or Single Business Account Recovery

  • You may request a partial refund minus hours worked, billed at:
    • $249 per hour

Executive Security Plan & Business Security Plan (Quarterly)

  • The first quarterly payment is non-refundable.
  • After the first quarter, you may cancel at any time to avoid renewal.
  • You may request a refund for remaining prepaid quarters, minus any hours worked, billed at $249 per hour.

Early Success

If your issue is resolved early, including during or immediately after the first session, it is considered a successful outcome. No refunds will be issued for unused time or early resolution. Your plan remains active for continued support throughout your billing period.

Assessment Calls

  • Assessment calls are non-refundable unless canceled at least 24 hours in advance.
  • If you miss your call, you may receive a $20 refund on your next booking by emailing [email protected] after rebooking.

Cancellation & Rescheduling

  • To receive a full refund, you must cancel at least 24 hours before your scheduled session.
  • You may reschedule using the Calendly link provided, up to 6 hours before the session.
  • If you do not join your Zoom session within 10 minutes (5-minutes for Assessment Calls), the session will be marked as completed and non-refundable.

Missed Sessions

  • If you miss a session, it will count as completed if your plan continues.
  • If a refund is later requested, the missed session will be charged at $249.
  • If you miss two sessions, a $49 operational fee will apply before your next session is scheduled.

Unused Time

Sessions are booked in reserved time blocks. If your session ends early, the remaining time is used for research, documentation, or email follow-up. Refunds are not provided for unused session time.

Contact & Refund Requests

To request a partial refund or discuss any concern, please email Jonas Borchgrevink at [email protected]. We will respond within 24 business hours.

Thank you for trusting Hacked.com. Your understanding allows us to provide fair, expert, and timely support to every client.