We have made our refund policy super easy for our clients.
For all refund requests, your Digital Protection Plan will be canceled.
If you have purchased our Facebook Recovery for $269, we can refund $150 if you cannot recover your account after 35 days. We do not offer refunds if you have recovered your account with or without our help, as we do offer three recovery guides upon purchasing our Facebook Recovery help. If you do not show up for a scheduled meeting and request a refund because your account is unrecoverable, we can only issue a 50% refund. If you cancel a meeting less than 48 hours prior to the meeting, we can only offer a 50% refund.
If you have missed two or more meetings you’ve scheduled with our experts, you have to pay for ongoing meetings at $59 per call and you are then not eligible for a refund.
If you have purchased a recovery guide, we do not offer any refunds.
We do not offer refunds for Digital Protection plans. If you order our Digital Protection Plan with the $1,000 guarantee, you must complete our security tutorial to be eligible for a payout: https://hacked.com/security-tutorial-for-the-digital-protection-guarantee/
We only offer a 50% refund for our removal service if the content has not been removed within 90 days.
We do not offer refunds for our Blackmail Protection plan.
If you are unhappy with our service, please negotiate a refund with [email protected] Some costs are non-refundable due to operating expenses and third-party service providers. This is mainly for our Facebook Business Page recovery services. Please allow up to 3 months of recovery time before requesting any refunds. A maximum of 50% can be refunded due to ongoing costs.
If you want to cancel a meeting with us before getting help from us, you have to do that 48 hours in advance by sending an email to [email protected], and we will issue a full refund. If you fail to do so, we cannot offer you a refund. If you do not show up for a scheduled meeting and request a refund, we can only issue you a 50% refund.
By using our services, you agree to the refund policy which may and will be updated.