At Hacked.com, our commitment lies in offering transparent and comprehensible refund policies while ensuring our operations’ viability.
Service Limitations and Charges
Each case we handle is distinct, so we cannot guarantee a resolution or recovery within a single remote session.
If your situation requires prolonged assistance, additional sessions must be scheduled. Sometimes, addressing specific cases can demand multiple consultations, potentially extending over six weeks. While we are committed to delivering exceptional service, it’s crucial to understand that success isn’t always guaranteed. We genuinely appreciate your understanding.
One-off Meetings
The consultation fee is $99 for a session up to 50 minutes. Follow-up sessions are $49.99 for 25 minutes or $99 for 50 minutes.
Unused time
Our consultations are charged based on allocated time blocks. Even if your consultation lasts shorter than the reserved period, we do not issue refunds based on unused time. This is due to our experts dedicating that entire time block solely to your needs, often foregoing other opportunities or tasks.
Cancellation & Rescheduling
If you need to cancel your appointment, please do it at least 24 hours before the meeting to be eligible for a full refund. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Sadly, we can’t offer a refund or reschedule for free if you miss your appointment. Our team of professionals reserve a complete hour for your appointment. In the event of a no-show or last-minute cancellation, our team must still be compensated for their time. Additionally, please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded.
Missed Sessions
You can make a fresh booking if you miss a scheduled session but still require our expertise. In such cases, we extend a 50% refund on the previously missed session upon booking a new one.
Business Recovery
Recovering a business page can be a challenging and time-consuming process. While we cannot guarantee a successful recovery, we are dedicated to assisting you in contacting the appropriate department at Meta and ensuring your case is escalated through the proper channels.
If you are dissatisfied with our service and we have been unable to help you recover your business page within a reasonable time (maximum three months), we offer a full refund, minus the hours worked (at $99 per hour).
Personal Recovery
If you are unsatisfied with our service and we have not been able to recover your personal account within a reasonable time (maximum three months), we will offer a full refund, minus the hours worked ($99 per hour).
Blackmail Protection
If our Blackmail Protection service does not meet your expectations or we are unable to resolve the issue within a reasonable time (maximum of three months), we will provide a full refund, minus the hours worked at a rate of $99 per hour.
Contact
To request a partial refund or discuss any concerns, please contact Jonas Borchgrevink at jonas.borchgrevink@hacked.com. We are committed to addressing your concerns and will respond within 24 business hours.
We truly appreciate your understanding and cooperation. It is our honor and privilege to serve you.