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Personal & business account recovery
Meet with a security expert to review your account problem and agree on practical next steps.
50 minutes on Zoom. Choose a time before payment.
Your $249 call counts toward your recovery package
Start with a 50-minute video call. If you choose a Personal or Business recovery package for the same case, we deduct the full $249 from its price.
No obligation to upgrade.
Credit applies once to an eligible upgrade for the same case.
Facebook, Instagram, Google, YouTube, Outlook, Yahoo, and other personal or business accounts.
Independent recovery experts. Clear fees before payment. No recovery guarantee.
Independent coverage
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Alan Grayson
Former Congressman
Orlando, Florida
Client experience
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Demand letter preparation and mailing
Put your request in writing. Prepare and review a demand letter, then approve certified mailing to the company.
From $39 USD · No recovery package required.
One company address. $59 for the company plus its verified registered agent, where available.
Mailing does not guarantee a response or account recovery.
Already paid for an assessment or recovery package? Letter preparation and mailing for the same eligible case are included. Open your existing case
From public client reviews
The reviewer describes Aaron guiding them through recovery steps until they could restore their original email address.
Reported outcome: They reported regaining access, changing the password and enabling two-factor authentication.
Review published August 19, 2024
Read the original review on Trustpilot (opens in a new tab)The reviewer describes help from Aaron preparing an administrator dispute after their Page and ad account were hacked.
Reported outcome: They reported getting their business Page back after guidance and email follow-up.
Review published May 6, 2025
Read the original review on Trustpilot (opens in a new tab)Selected customer accounts, summarized from their reviews. Individual outcomes vary; recovery is not guaranteed.
Personal accounts & business assets
A recovery package provides support beyond the assessment call. Review the scope and fixed fee before choosing a package for an accepted case.
Personal accounts
For one accepted incident involving a personal social, email, phone, or other online account.
$599 one time
One accepted incident · Agreed scope before payment
Already paid for your $249 assessment? Pay $350 more.
Credit applies once to an eligible upgrade for the same case.
Business accounts
For one accepted business account incident involving administrator access, business profiles, advertising accounts, billing, or connected assets.
$1,499 one time
One accepted incident · Agreed scope before payment
Already paid for your $249 assessment? Pay $1,250 more.
Credit applies once to an eligible upgrade for the same case.
Demand-letter preparation and mailing are included for the same case with a qualifying paid assessment or recovery package. A free callback alone does not include mailing.
Start with a 50-minute video call. If you choose a Personal or Business recovery package for the same case, we deduct the full $249 from its price.
No obligation to upgrade.
The full $249 payment is credited once toward the first eligible same-case $599 personal or $1,499 business recovery or scam assistance package. If Oversight classifies the booking as a scam, report generation is already included in the linked Scam Incident Record.
Prefer to discuss a recovery package first?
A brief callback to discuss whether our paid recovery service fits. No payment is taken. This is not a scheduled working session.
We call during business hours, Monday–Friday, Los Angeles time. Requests received outside these hours wait until business hours resume.
A clear next step
Start with a conversation. If ordinary recovery stalls, we can help prepare the next appropriate step. Already tried recovery? We assess where to begin.
Book a video assessment to review your situation and next steps. A free callback is also available to discuss whether a recovery package fits.
Choose the conversation you need
Secure connected accounts, organize ownership evidence, and work through available recovery tools, appeals, and support channels.
Once the case and paid scope are agreed
If recovery remains unresolved and a letter is appropriate, prepare and mail a documented request for resolution.
If recovery stalls
If the dispute qualifies and you choose to proceed, get help organizing evidence, preparing forms, and understanding filing and service steps.
After applicable notice steps, if eligible
The stages depend on your case and chosen service. There is no fixed recovery timetable. Meta and other providers control their decisions; you remain self-represented in court. Small claims eligibility and remedies vary, and account restoration is not guaranteed.
Experienced, named specialists
Hacked.com has helped more than 36,500 clients and recovered accounts with more than 20 million combined followers.
Rated Excellent700+ reviews
Aaron W.
Executive Security Agent
Greg F.
Executive Security Agent
Jonas B.
Founder & Security Advisor
Live Rating Feed
Public ratings loaded via Trustindex.
More from Hacked.com
Get expert help with a hacked, disabled, or locked personal or business account.
View recovery servicesOrganize what happened and prepare clear information for your bank, payment provider, or the police.
Get help after a scamOne number to call when something goes wrong online.
Apply for membershipCheck a suspicious message, link, payment request, screenshot, or phone call before you act.
Before you start
Book a Video Assessment Call to review your account problem with a security expert and agree on practical next steps. You can also request a free callback to discuss whether a full recovery package fits. For an accepted recovery case, we help with planning, evidence, and official platform routes. If recovery stalls, demand letters or small claims preparation may be appropriate. The platform controls whether access is restored.
Yes. You can prepare a demand letter for an unresolved account issue without buying a recovery package. We verify the recipient and mailing route before checkout. You can edit and preview the letter, then approve the final version before mailing. The service does not include legal representation or guarantee a response.
For an accepted dispute, Hacked.com can help organize evidence, prepare a demand and filing materials, and provide practical California filing guidance within the agreed scope. You remain self-represented. Eligibility and available remedies depend on the court, your circumstances, and applicable terms. Do not assume a court can order account restoration; no legal outcome is guaranteed.
No. Hacked.com can organize evidence, prepare recovery work, and support official recovery or escalation paths. Account platforms, banks, payment providers, insurers, law-enforcement agencies, and courts control their own decisions and response times.
An account-recovery qualification callback is free. You can also choose a live time and pay $249 for a 50-minute Video Assessment Call that creates a private case after payment. If the booking is a scam incident, the linked Scam Incident Record includes report generation. The $249 payment is credited once toward the first eligible same-case personal or business recovery or scam assistance upgrade. Personal packages are $599 and business packages are $1,499.
Prepare the affected account or payment-provider name, relevant notices, screenshots, dates, transaction references, and a short summary of what you already tried. Never send passwords, authentication codes, complete payment-card numbers, or government identification numbers in a routine intake.
We save your callback request and email a confirmation with a secure dashboard link. A specialist reviews the request and calls during business hours, Monday–Friday, Los Angeles time. No appointment time is booked and no payment is required. You decide whether to continue with paid support.
No. Hacked.com is an independent security and recovery service. Providers and institutions control their own recovery, dispute, reimbursement, investigation, and response-time decisions.
Free recovery guides
Start with Hacked.com's recovery instructions for your account. Follow the official recovery steps, protect your email and phone, and secure your account after regaining access.
Recover a hacked Facebook account safely. Follow the steps for changed email or phone, missing two-factor codes, identity checks, and recovery loops.
Read the recovery guide
Use Instagram's hacked-account flow when your password, email, or phone changes. Verify recovery messages and remove unfamiliar access after you sign in.
Read the recovery guide
Use Google's account recovery from a familiar device when safe. Review security events, recovery methods, and connected access after regaining your account.
Read the recovery guide
Use Microsoft's sign-in helper for a hacked personal account. Secure your device and review Outlook forwarding, connected accounts, and recovery information.
Read the recovery guide
Use Yahoo's Sign-in Helper for lost access. After recovery, check recovery details, app passwords, recent activity, forwarding, and filters for unwanted changes.
Read the recovery guide
Recover your Apple Account through a trusted device or Apple's official recovery process. Review unfamiliar devices, trusted numbers, and iCloud activity.
Read the recovery guideChoose a time before payment
Choose an expert and a time, add your case details, then pay to confirm your Zoom call.
50-minute Zoom call
$249
Full $249 credited toward a same-case Personal or Business recovery package.
No obligation to upgrade. Credit applies once to an eligible upgrade for the same case.
