We Recover and Educate

Hacked.com is a top-rated cybersecurity company specializing in helping individuals and businesses worldwide recover hacked accounts like Facebook and Instagram. We also provide personal security hygiene training to protect employees in large enterprises.

Hacked.com was founded in 2019 by serial tech entrepreneur Jonas Borchgrevink to provide victims of cybercrime with personal, professional support. It operates under Hawkfish AS, a Norwegian company headquartered at Hagaløkkveien 13, 1383 Asker, Norway. Hacked.com has team members based in Los Angeles, Washington, D.C., Asheville, and Lisbon, Portugal.

You can find our team members here.

1. Order your chosen option at Hacked.com.

2. After paying, you’ll be redirected to a Calendly to schedule a Zoom-session.

3. Check your email for the meeting invitation and email reminders sent by Calendly.com with a direct link to your Zoom session

4. Download Zoom on your device (or search for Zoom Workplace on App Store or Google Play)

5. Be prepared and ready to join the meeting five minutes ahead of the scheduled time

Our consultations are charged based on allocated time blocks. Even if your consultation lasts shorter than the reserved period, we do not issue refunds based on unused time. Our experts dedicate that time block to your needs, foregoing other opportunities and tasks.

If you need to cancel your appointment, please do it at least 24 hours before the meeting to be eligible for a full refund. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Sadly, we can’t offer a refund or reschedule for free if you miss your appointment. Our team of professionals reserve a complete hour for your appointment. In the event of a no-show or last-minute cancellation, our team must still be compensated for their time. Additionally, please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded.

One-Off Sessions

If you miss a scheduled session but still require our expertise, you can rebook at any time. For the missed session, we’ll offer a 50% refund when you schedule a new appointment.

Full Packages

For full recovery, removal, or blackmail plans, if you miss one session, it will be considered completed without additional charges if you continue with the service. However, if you request a refund, the missed session will be charged at the full hourly rate of $99.

If you miss two sessions, you will be required to cover the cost of operations for the next meeting, which is $49, and any missed session will still be charged at the $99 rate per missed session if requesting a refund.

Hacked.com is a part of the Norwegian company Hawkfish AS with HQ in Asker, Norway. Hacked.com’s employees are located in Los Angeles, Washington DC, Ashville, Oslo, and Lisbon.

At Hacked.com we operate with a dedicated team of eight persons. We have been featured in The Washington Post, The Times, San Francisco Chronicle and The Verge (view all media mentions here) and are rated “Excellent” on Trustpilot and Google. We have helped more than 36,000 clients since 2020. Read reviews of Hacked.com here.

Learn why Hacked.com is a reputable company here.

If you start with a one-off session for $149 and later upgrade to a full package, the initial $149 payment will be fully refunded as part of the upgrade. However, if you book two or more one-off sessions (first at $149 and then at $99), only the first $149 payment will be refunded, while the $99 payment(s) will remain non-refundable. This policy offers flexibility for clients who wish to try a single session before committing to a full package.

We are able to solve most issues within a reasonable amount of time. We have a success rate of approximately 85%.

They want to save time
People hire Hacked.com to avoid wasting time on complex recovery or removal processes that require expertise.

They are stuck in the recovery process
When progress stalls, they seek professional help to break through obstacles and move forward.

They want confirmation of what’s possible
Clients need assurance about the best recovery or removal options and what can realistically be achieved.

They want a second opinion
Having expert advice helps them validate or challenge their current approach, giving them peace of mind.

They want to exhaust all possibilities
Before giving up, they want to ensure that every avenue has been explored by professionals with experience.

If you are dissatisfied with the service you’ve received from one of Hacked.com’s security experts you can ask for a partial refund by sending your complaint to help@hacked.com

Our service includes real-time translated captions in:

Arabic, Cantonese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, French (Canada), French (France), German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese.

During your meeting, simply click the three dots above “More” and click “Captions” or just the button “Show captions”. Then click on the “Translation” toggle, then choose your speaking language and the language you want the caption show up as.

Be advised that you should connect to the meeting with two devices, one where you can read the captions in real time, the other to be used for screen sharing.

If you are hearing impaired, feel free to chat with our support agent and turn on captions as described above. If you are not happy with our service, email jb@hacked.com as he has a daughter that is hearing impaired and will ensure you get the service you deserve.

You can find our full refund policy here.

It is hard to define how many remote sessions your specific issue requires. On average, you would need two to five sessions. However, some problems are fixed during your first remote session!