We Recover and Educate

Have you been hacked?

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+1 (805) 917-6037
help@hacked.com

Contact








How it works

1. Order your chosen option at Hacked.com.

2. After paying, you’ll be redirected to a Calendly to schedule a Zoom-session.

3. Check your email for the meeting invitation and email reminders sent by Calendly.com with a direct link to your Zoom session

4. Download Zoom on your device (or search for Zoom Workplace on App Store or Google Play)

5. Be prepared and ready to join the meeting five minutes ahead of the scheduled time

Can’t Speak English or Are You Hearing Impaired?

Our service includes real-time translated captions in:

Arabic, Cantonese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, French (Canada), French (France), German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese.

During your meeting, simply click the three dots above “More” and click “Captions” or just the button “Show captions”. Then click on the “Translation” toggle, then choose your speaking language and the language you want the caption show up as.

Be advised that you should connect to the meeting with two devices, one where you can read the captions in real time, the other to be used for screen sharing.

If you are hearing impaired, feel free to chat with our support agent and turn on captions as described above. If you are not happy with our service, email jb@hacked.com as he has a daughter that is hearing impaired and will ensure you get the service you deserve.

Hacked.com has recovered more than 20 million followers

As seen in

Meet our team

Aaron Weaver

Support Agent & Content Manager

+1 (805) 917-6239

aaron.weaver@hacked.com

Greg Franklin

Support Agent & Operations Manager

+1 (805) 917-6373

greg.franklin@hacked.com

Christian Erickson

Support Agent

+1 (805) 917-6375

christian.erickson@hacked.com

Craig Stafford

Support Agent

+1 (771) 244-0076

craig.stafford@hacked.com

Brandon Sunshine

Support Agent

+1 (805) 917-6088

brandon.sunshine@hacked.com

Jessica Ferrufino

Customer Support Specialist
North America

+1 (805) 917-6085

jessica.ferrufino@hacked.com

Pamela Meropiali

Customer Support Specialist
Europe

+1 (771) 244-4940

pamela.meropiali@hacked.com

Jonas Borchgrevink

Founder & CEO

+1 (805) 917-6301

jb@hacked.com

We use Zoom for video consultation

Full Recovery
With a Refund Guarantee*

Personal Recovery
+ 365 days of Free Help

399 USD

Free Help is worth 159 USD/year.
You’ll Save 119 USD
!

More information

Recovery of a personal online account

Get a dedicated security expert

One-on-one Zoom sessions with screensharing

Free email support

Full refund guarantee minus hours spent

Including Free Help by Hacked.com for 365 days:

Get Free Help When Needed for Personal Issues Happening After a 30-day Qualifying Period.

– Assistance with blackmail situations
– Recovering personal online accounts
– Removing harmful content online
– Answer security related questions
– Securing online accounts
– Cancel any time

Personal Recovery

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More information

Recovery of a personal online account

Get a dedicated security expert

One-on-one Zoom sessions with screensharing

Free email support

Full refund guarantee minus hours spent

Business Recovery

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More information

Recovery of a business account/page

Get a dedicated security expert

One-on-one Zoom sessions with screensharing

Free email support

Full refund guarantee minus hours spent


Accountability and transparancy

It is important that we speak with the owner of the account to be recovered during our initial session.

Regarding disabled accounts

If your account is disabled, the recovery process may take anywhere from two weeks to three months. There are several steps you can follow, but they must be completed in a specific order, so please ensure you adhere to our process.

*Our Refund Guarantee

If you are unsatisfied with our service and we have not been able to recover your personal account within a reasonable time (maximum three months), we will offer a full refund, minus the hours worked ($99 per hour). Read our full refund policy here.

Refund & Cancellation Policy

At Hacked.com, our commitment lies in offering transparent and comprehensible refund policies while ensuring our operations’ viability.

Read our client agreement here.

Service Limitations and Charges

Each case we handle is distinct, so we cannot guarantee a resolution or recovery within a single remote session.

If your situation requires prolonged assistance, additional sessions must be scheduled. Sometimes, addressing specific cases can demand multiple consultations, potentially extending over six weeks. While we are committed to delivering exceptional service, it’s crucial to understand that success isn’t always guaranteed. We genuinely appreciate your understanding.

One-off Meetings

The first session is $149, with follow-up sessions at $99 for 50 minutes or $49.99 for 25 minutes.

Important: This is a non-refundable service with no guarantees. Each session is capped at 50 minutes, and our experts will address your concerns as efficiently as possible.

For additional help after your session, you can schedule another appointment or consider ordering a full package. Individual scheduling links will be sent after the initial meeting.

Unused time

Our consultations are charged based on allocated time blocks. Even if your consultation lasts shorter than the reserved period, we do not issue refunds based on unused time. This is due to our experts dedicating that entire time block solely to your needs, often foregoing other opportunities or tasks.

Cancellation & Rescheduling

If you need to cancel your appointment, please do it at least 24 hours before the meeting to be eligible for a full refund. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Sadly, we can’t offer a refund or reschedule for free if you miss your appointment. Our team of professionals reserve a complete hour for your appointment. In the event of a no-show or last-minute cancellation, our team must still be compensated for their time. Additionally, please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded. 

Missed Sessions

One-Off Sessions

If you miss a scheduled session but still require our expertise, you can rebook at any time. For the missed session, we’ll offer a 50% refund when you schedule a new appointment.

Full Packages

For full recovery, removal, or blackmail plans, if you miss one session, it will be considered completed without additional charges if you continue with the service. However, if you request a refund, the missed session will be charged at the full hourly rate of $99.

If you miss two sessions, you will be required to cover the cost of operations for the next meeting, which is $49, and any missed session will still be charged at the $99 rate per missed session if requesting a refund.

Business Recovery

Recovering a business page can be a challenging and time-consuming process. While we cannot guarantee a successful recovery, we are dedicated to assisting you in contacting the appropriate department at Meta and ensuring your case is escalated through the proper channels.

If you are dissatisfied with our service and we have been unable to help you recover your business page within a reasonable time (maximum three months), we offer a full refund, minus the hours worked (at $99 per hour).

Personal Recovery

If you are unsatisfied with our service and we have not been able to recover your personal account within a reasonable time (maximum three months), we will offer a full refund, minus the hours worked ($99 per hour).

Blackmail Protection

If our Blackmail Protection service does not meet your expectations or we are unable to resolve the issue within a reasonable time (maximum of three months), we will provide a full refund, minus the hours worked at a rate of $99 per hour.

Contact

To request a partial refund or discuss any concerns, please contact Jonas Borchgrevink at help@hacked.com. We are committed to addressing your concerns and will respond within 24 business hours.

We truly appreciate your understanding and cooperation. It is our honor and privilege to serve you.

Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can’t even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook.  I’m grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.

Alan Grayson

Former Congressman
Orlando, Florida


Jonas Borchgrevink is the Founder and CEO of Hacked.com, a trusted cybersecurity firm dedicated to helping individuals and employees stay secure online. Under his leadership, Hacked.com has grown to support over 36,500 clients, specializing in account recovery, removal of harmful content, and securing digital identities. Jonas and Hacked.com have earned recognition from various organizations and been featured in The Washington Post, The Verge, and The Times.

Jonas Borchgrevink
Founder & CEO