Online Account Recovery for Personal and Business Accounts.
Request a free callback. If your case is accepted, choose fixed-fee Personal Account Recovery or Business Account Recovery with a senior Hacked.com security expert.
For one accepted business account incident involving administrator access, business profiles, advertising accounts, billing, or connected assets.
✓One accepted business account incident
✓Recovery work, evidence preparation, and escalation support
✓12 months of follow-up for the covered incident
✓Small Claims Case Preparation when appropriate
Scam response and evidence
Been scammed? Save the evidence. Build your case.
Create a secure record of what happened. We organize your screenshots, messages and transactions into a clear timeline you can use with your bank, police, insurer or an expert.
Personal and business incidents that need hands-on recovery
Hacked, disabled, or inaccessible personal accounts
Email, social profile, and recovery-method problems
Personal impersonation and identity-control incidents
Business Portfolio or Business Manager admin access
Facebook Page ownership and administrator problems
Restricted ad accounts, unknown admins, or unauthorized spend
How it works
Speak first, then activate an accepted case
1
Choose Personal or Business
Select the type of account affected and confirm that you are willing to pay up to the applicable fixed fee if the case is accepted.
2
Request a free callback
Tell us what happened and provide the best number to reach you. The callback is used to confirm fit, scope, and the right service.
3
Review your recovery offer
If accepted, we send the appropriate $599 personal or $1,499 business offer. You decide whether to continue before payment.
Small Claims case-fit checklist
Does formal escalation fit the dispute?
A free callback reviews the provider, location, ownership record, recovery history, requested outcome, and documented impact before any service is offered.
✓A personal or business account dispute that has not been resolved through the provider's normal recovery or review process
✓A case with a clear timeline, ownership record, support history, or measurable financial impact
✓A self-represented claimant who needs the technical facts and supporting evidence organized clearly
Account recovery
Request a free account-recovery callback
For hacked, disabled, locked, impersonated, or inaccessible personal and business accounts. Choose Personal or Business, tell us what happened, and provide the best number to reach you.
Callback service is currently available in Australia, Canada, Ireland, New Zealand, the United Kingdom, and the United States.
Named specialists
The experts behind Hacked.com
Meet the Hacked.com security team that has recovered more than 20 million followers and helped more than 36,500 clients. Featured in The Washington Post, The Verge, and The Times.
Aaron W.
Executive Security Agent
Greg F.
Executive Security Agent
Jonas B.
Founder & Security Advisor
Clear boundaries
What Hacked.com controls and what platforms control
Hacked.com provides
• Senior specialist review for one accepted incident
• Recovery planning, evidence organization, and official platform-path guidance
• A secure case workspace for communication and case records after payment
• Follow-up support within the accepted case scope
Not included or guaranteed
• A guarantee that a platform restores an account, asset, or access
• Requests for passwords, authentication codes, or full payment-card details
• Legal representation, court fees, forensic imaging, or work outside the accepted scope
• A guaranteed platform response or recovery timeline
Hacked.com is an independent recovery service and is not affiliated with any account platform. Each platform controls its own decisions and response times.
Trusted Endorsement
Why Clients Trust Hacked.com
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
The qualification callback is free. Personal Account Recovery is $599 and Business Account Recovery is $1,499 for one accepted incident. No payment is taken with the callback request.
Is the callback a recovery session?
No. The free callback confirms the affected account or business assets, urgency, ownership, service fit, and whether the case can be accepted. Recovery work begins only after you review and pay for the accepted offer.
Can Hacked.com guarantee that the platform restores access?
No. Hacked.com can provide documented recovery work, evidence preparation, official-path guidance, case management, and escalation support. Each platform controls its own decisions and response times.
What does the fixed fee cover?
The $599 personal offer covers one accepted personal account incident. The $1,499 business offer covers one accepted business account incident and the business assets listed in the offer. The exact accepted scope is shown before payment.
How does the refund guarantee work?
If we cannot resolve the business issue covered by your agreement, you can request case closure and receive the amount paid minus documented professional time at $199 per hour. The Refund Policy contains the complete terms.