Bank or government impersonation
Someone told you to move money to keep it safe
Stop further transfers, verify the claim through a trusted number, and organize the calls, messages, accounts, and payments for reporting.
Rated Excellent700+ reviews
Online account recovery and scam response
Get help with an online account or scam.
Recover access, prepare reports, or escalate a documented dispute.
Choose what happened first. Hacked.com helps organize the evidence and take the next step with an account provider, bank, payment service, police, or court.
- 36,500+ clients helped
- Named senior security experts
- Clear fees before payment
Account recovery and scam response
These are some of the cases we work on
Choose the situation closest to yours. Account-access cases open a focused recovery path. Scam cases start a secure incident record so you can preserve evidence and prepare clear information for a bank, payment provider, platform, insurer, police, or expert.
Account and platform recovery
Recover the account or business asset
Use the route for the exact account or asset that is inaccessible, compromised, restricted, or controlled by the wrong person.
Personal Facebook accountFacebook profile hacked or lockedStart with Facebook's official tools, protect recovery methods, and get help if the profile recovery keeps stalling.Open recovery pagePersonal Instagram accountInstagram account hacked or lockedFollow the recovery sequence when the password, email, phone, or two-factor authentication changed.Open recovery pageMeta business assetsMeta Business recoveryChoose the correct route for a Business Portfolio, Facebook Page, Instagram account, ad account, or billing incident.Open recovery pageBusiness administrationBusiness Portfolio accessMap ownership and administrators when Business Manager or Business Portfolio control has changed.Open recovery pageFacebook PageFacebook Page admin accessUse the Page recovery path when a personal profile works but Page access or full control is missing.Open recovery pageMeta advertisingAd account restrictedIdentify the restricted entity, preserve the enforcement notice, and use the review option Meta provides.Open recovery pageAdvertising and billingUnauthorized Meta ad spendContain unfamiliar campaigns, secure administrators, and preserve the billing record for platform and payment disputes.Open recovery page
Scam response and reporting
Preserve what happened and build a usable record
Start with a description. You can add messages, screenshots, transactions, and other evidence securely after creating a verified account.
Tech support and remote access
A caller or pop-up gained control of your device
Disconnect remote access, protect email and financial accounts from a clean device, and preserve the payment and access timeline.
Facebook Marketplace
A buyer or seller used a fake payment or verification request
Preserve the listing, profile, messages, payment records, and delivery details before reporting the account or disputing a transaction.
Romance scam and blackmail
An online relationship turned into threats or payment demands
Stop sending money, save the conversation and payment evidence, secure your accounts, and document any threats before blocking contact.
Family emergency impersonation
A caller claimed a child or grandchild was in danger
Pause, verify through a separate trusted contact, preserve the number and payment instructions, and report any money already sent.
When you need to take it further
Choose the right escalation path
Use the path that matches the outcome you need. Hacked.com helps prepare the record and next steps, while the provider, bank, police, or court makes the final decision.
Account or online dispute
Small Claims Escalation
When recovery or ordinary support has stalled, we help organize the evidence, prepare a professional demand and filing materials, and guide you through submission.
You remain self-represented, and no outcome is guaranteed.
Explore Small ClaimsBank, payment provider, or police
Scam Report Preparation
We help organize screenshots, messages, transactions, and the timeline into clear information you can use when reporting to a bank, payment provider, insurer, platform, or police.
Reports support your case but do not guarantee reimbursement or investigation.
Prepare Scam ReportsStart here
What happened?
Choose the situation closest to yours. You can provide the details securely in the next step.
Account recovery
Recover an online account
Get help with a hacked, disabled, locked, impersonated, or inaccessible personal or business account.
- Email and social accounts
- Personal profiles and recovery methods
- Business administrators, Pages, advertising accounts, and connected assets
Book a live appointment
Choose a 50-minute Zoom time and pay $249.
Credited once toward the first eligible same-case recovery or scam assistance upgrade.
Scam and financial loss
Take action after a scam
Preserve messages, screenshots, transactions, and other evidence in one record, then prepare clear information for banks, payment providers, platforms, insurers, police, or an expert.
- Secure Scam Incident Record
- Timeline and transaction organization
- Reporting and follow-up preparation
Hacked.com cannot guarantee reimbursement and does not take a percentage of recovered money.
A paid video booking classified as a scam includes report generation and a one-time $249 credit toward the first eligible same-case personal or business upgrade.
Book A Video Call - $249Build Your Scam RecordNot sure whether something is real?
Check a suspicious message, link, payment request, screenshot, or phone call before you act.
Recovery already stalled? Explore Small Claims Case Preparation.
Choose a time before payment
Book a call with a security expert
See the first available openings, or choose Aaron or Greg and view only that expert's calendar. Select a time first, then add the details needed to create your private case and continue to secure payment.
50-minute Zoom call
$249
Scam Reports included; $249 credited once toward a same-case upgrade
A clearer recovery path
Turn what happened into an actionable case
Build a reliable record
Collect the relevant account details, platform notices, screenshots, messages, transactions, and previous recovery attempts. Never provide passwords or authentication codes.
Identify the right path
Determine which account provider, bank, payment service, insurer, reporting body, or escalation process controls the next decision.
Recover or escalate
Use the organized record to pursue account recovery, dispute a transaction, submit a report, work with an expert, or prepare formal escalation when appropriate.
Hacked.com can organize evidence, prepare recovery work, and support official recovery or escalation paths. Account platforms, banks, payment providers, insurers, law-enforcement agencies, and courts control their own decisions and response times.
Experienced, named specialists
Real people helping with difficult online cases
Hacked.com has helped more than 36,500 clients and recovered accounts with more than 20 million combined followers.
Rated Excellent700+ reviews
Aaron W.
Executive Security Agent
Greg F.
Executive Security Agent
Jonas B.
Founder & Security Advisor
Trusted Endorsement
Why Clients Trust Hacked.com
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
Independent coverage
Recognized by established publications
Coverage from trusted global publications.
Account recovery
Request an account-recovery callback
Choose Personal or Business, briefly explain what happened, and tell us the best number and time to reach you. The callback is free and no payment is taken with the request. Do not include passwords, authentication codes, complete payment-card numbers, or government identification numbers.
Callback service is currently available in Australia, Canada, Ireland, New Zealand, the United Kingdom, and the United States.
Before you start
Common questions
Can Hacked.com guarantee recovery of my account or money?
No. Hacked.com can organize evidence, prepare recovery work, and support official recovery or escalation paths. Account platforms, banks, payment providers, insurers, law-enforcement agencies, and courts control their own decisions and response times.
How much does help cost?
An account-recovery qualification callback is free. You can also choose a live time and pay $249 for a 50-minute Video Assessment Call that creates a private case after payment. If the booking is a scam incident, the linked Scam Incident Record includes report generation. The $249 payment is credited once toward the first eligible same-case personal or business recovery or scam assistance upgrade. Personal packages are $599 and business packages are $1,499.
What should I prepare before starting?
Prepare the affected account or payment-provider name, relevant notices, screenshots, dates, transaction references, and a short summary of what you already tried. Never send passwords, authentication codes, complete payment-card numbers, or government identification numbers in a routine intake.
What happens after I submit my information?
Account-recovery requests are reviewed for fit before a callback and any offer. Scam Response creates a secure incident record that you can use to organize evidence and prepare reports. The exact next step depends on the path you choose.
Is Hacked.com affiliated with account platforms, banks, or payment providers?
No. Hacked.com is an independent security and recovery service. Providers and institutions control their own recovery, dispute, reimbursement, investigation, and response-time decisions.
Start with the situation you are facing
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