recover a hacked facebook profile

How to recover your hacked Facebook account

Losing access to your Facebook account is a traumatic experience. That’s why we’ve compiled this comprehensive guide on how you can recover your hacked Facebook account with updated details for 2023.

We are professional security experts who assist individuals like yourself in recovering lost online accounts.

We can’t share all Facebook eventualities in this article, but we try our best. If you want professional remote video assistance, please schedule it here.

Below are the steps you can take to recover your hacked Facebook account:

Suspicious Facebook Emails? Take immediate action.

Password Recovery Email
You should take immediate steps if you receive an email like this and haven’t tried to reset your password. | Source: W.S.Worrall

If you receive an email from Facebook about suspicious behavior, you must take action immediately. The longer a person has access to your account, the more likely they’ll be able to change essential information, making it harder for you to regain control.

Go through all of your Facebook security emails and follow the instructions immediately. Click “Change Password, ” “Secure your account,” and any other links that might help you regain access to your hacked Facebook account.

Do not create a duplicate Facebook account. This will make it much harder, and sometimes impossible, to recover your original Facebook account.

Change your Facebook password

If you can still access your account, it is highly recommended that you change your password immediately. Please follow our video tutorial or written instructions below:

How to Change your Facebook password

Log into your Facebook account, click the dropdown arrow at the top right of the screen, then select ‘Settings.’

Now click ‘Settings & Privacy.’

Image 1 of Facebook password tutorial. | Source: Hacked/A.Weaver

Then click ‘Settings.’

Image 2 of Facebook password tutorial. | Source: Hacked/A.Weaver

In your account settings, click ‘See more in Accounts Center’ on the left side of the screen.

Image 3 of Facebook password tutorial. | Source: Hacked/A.Weaver

Then click ‘Password & Security’ on the left side of screen.

Please enter your current password and your new password twice to confirm it. We recommend using a password generator and password manager for security.

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Image 5 of Facebook password tutorial. | Source: Hacked/A.Weaver

We also advise enabling Two-Factor Authentication (2FA) that enhances your account security by adding a two-step verification system. This makes your account almost unhackable. We recommend using an authentication app such as Google Authenticator over SMS codes.

Image 6 of Facebook password tutorial. | Source: Hacked/A.Weaver

Can’t log in to your Facebook account?

If a hacker has changed your Facebook account password and the associated email, you might think all hope is lost. However, there are still ways to retrieve your Facebook account. Even if the hacker has added a Two-Factor Authenticator or your account has been disabled, you can still recover your Facebook profile.

The most reliable way to recover your Facebook account is to carefully read all the security email notifications sent by Facebook and follow their instructions. Ensure to click on email links only from the sender “Facebook” or “facebookmail.com.” If the links in the emails, such as “Secure your account” or “Change your password,” don’t help, you can follow the rest of our Facebook recovery tutorial below.

Facebook Password Recovery

If your password is no longer working and you suspect someone has changed it, your next step is to use Facebook’s account recovery options. You can view our video instructions of it below:

How To Change Password on Your Hacked Facebook Account

Go to the Facebook login page and click ‘Forgotten password?’

Facebook - Recovery
Image 1 of account recovery tutorial. | Source: Hacked/W.S.Worrall

Enter your account’s email address or phone number and click ‘Search.’

Facebook - Account Recovery
Image 2 of Account recovery tutorial. | Source: Hacked/W.S.Worrall

Log in via your email, Google account, or telephone number, then click ‘Continue.’

Account Recovery
Image 3 of account recovery tutorial. | Source: Hacked/W.S.Worrall

Enter the code you received via text or email and click ‘Continue.’

Facebook - account recovery
Image 4 of the account recovery tutorial. | Source: Hacked/W.S.Worrall

Enter your new password and click ‘Continue’ to confirm.

Facebook Recovery
Image 5 of the account Recovery Tutorial. | Source: Hacked/W.S.Worrall

Report your Facebook account as being hacked

If none of the other methods work, you should report the hacked account directly to Facebook.

See also  Received Facebook Password Change?
Report Your Hacked Account to Facebook

Go to the hacked account report page, and click ‘My Account Is Compromised.’

Report to FB
Image 1 of report tutorial. | Source: Hacked/W.S.Worrall

Enter your email address or phone number, then click ‘Search.’

Report to FB
Image 2 of report tutorial. | Source: Hacked/W.S.Worrall

Enter your most recent password and click ‘continue’ to report your account. Facebook may provide you with further instructions to aid in account recovery.

Report to FB
Image 3 of report tutorial. | Source: Hacked/W.S.Worrall

As section two explains, Facebook may request that you upload a photograph of your ID to prove your identity.

How to bypass Facebook’s Two-Factor Authentication (2FA)

Bypassing Facebook's 2FA – Two-Factor Authentication

If the hacker has added a Two-Factor Authentication, it is still possible to bypass it. When you try logging in and are prompted with the screen below, please click “Need another way to authenticate.” Then the following pop-up should appear:

2FA option on Facebook

Click on either “Submit a request to Facebook,” “Try another way,” or “Other Options” and “Get More Help.” It will then ask you to add a new email, which you may have to confirm, and then you must upload a governmental-approved ID. Once you have submitted this form, you should receive a response within 48 hours to one week.

Here are the best Facebook recovery links to try to gain access to your hacked Facebook account:

If you’ve recovered your Facebook account, you should follow our account security guide to keep it safe.

Has your Facebook profile disappeared?

If you are not able to locate your Facebook account since the hacker has changed your email and phone number, you can try these instructions:

Go to https://www.facebook.com/login/identify or https://www.facebook.com/hacked where you’ll be able to see the following prompt:

find your hacked facebook account message
Find your account option on Facebook. Image: Jonas Borchgrevink.

Now, try to find your hacked Facebook account by searching for the following:

  1. Your email that was connected to your Facebook account
  2. Your phone number that was connected to your Facebook account
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If neither of these options works, then you must do the following:

Ask a friend to go to your profile and click on the “About me” section and “Contact information.” Tell your friend to check if he/she can see any email or phone number under this section. If so, use this new email or phone number to search for your account.

If no email or phone number is listed under your hacked Facebook account’s about me section, ask your friend to go to your profile again on a computer and copy your URL. Here is an example of what a Facebook profile URL looks like:

Facebook profile URL example
Image by Jonas Borchgrevink, founder of Hacked.com

Then, add this full URL to the search bar to find your account. If that doesn’t work, try to copy the last section of your profile URL, like “jonasborchgrevink,” as seen in the image above, and search for that.

Still Unable to recover your lost Facebook account?

If you cannot recover your Facebook account by following the instructions in this article, you may want to consider getting professional guidance. You’re probably experiencing Facebook’s cycle of death as described below:

entered an old password image Facebook
You click on Secure My Account.
reset password facebook image
You only see an option to send a code to the hacker’s email, and then you click on “No longer have access to these.”
account access not possible Facebook
The only message you receive is “Account Access Not Possible.”

California’s Attorney General Consumer Complaint Form

Previously, we advised individuals and businesses with a hacked Facebook account or page to file a complaint with the California Attorney General’s office. However, this is no longer an effective solution.

You can learn more about what has happened with California’s AG method here.

Get expert help from Hacked.com

If you have tried everything above and feel you are getting nowhere, we recommend scheduling a remote video session with one of our security experts here.

Related Facebook Articles

Find all our Facebook articles here.

Facebook image by pixinoo from Shutterstock.com. William Worrall and Jonas Borchgrevink for Hacked.com created this tutorial.