Step 01
Book your first session
Start with a paid recovery session so we can assign the right specialist and prepare your case before the call.
Process Overview
How We Work
Every recovery case is handled with a clear live workflow: prepare correctly, diagnose quickly, recover access, and harden accounts to prevent repeat incidents.
The 4-Step Workflow
This is the exact structure used in most personal and business account recovery cases.
Step 02
Prepare your setup
Install Zoom, gather key account details, and join from a device and network that previously had access to the affected account.
Step 03
Live recovery session
We walk through recovery and hardening in real time with screen sharing. Remote control is optional, but usually faster on desktop.
Step 04
Action plan and follow-up
You leave with clear next actions, risk notes, and practical steps to reduce repeat incidents after the call.
Before the Session
Fast recoveries depend on clean preparation. Use this checklist before joining.
- Do not run multiple recovery attempts before the call. Too many attempts can trigger temporary locks.
- Join from one or more trusted devices that were previously logged into the account.
- Use a known network when possible (for example, your home Wi-Fi).
- Install Zoom in advance and test your camera, microphone, and screen sharing.
- Keep backup email, phone number, and account profile details ready.
During the Session
- Screen sharing is required in most cases so we can diagnose the exact state of the account.
- Desktop remote control is optional, but usually reduces recovery time.
- Pause sharing before entering payment card details or setting a final password.
- Information you share with Hacked.com support is treated as confidential.
Security Note
If we ask for older passwords to verify ownership signals, change reused passwords on other services immediately after the session.
Accessibility and Language Support
Real-time translated captions are available in multiple languages.
If you are hearing impaired, chat-based support can run alongside the call.
Using two devices can help: one for captions and one for screen sharing.