At Hacked.com, our commitment is to provide world-class digital recovery and security services with fairness and transparency. Our refund policy reflects the terms of our client agreement and ensures that we can deliver consistent support to all clients.
Read our full Client Agreement for detailed service expectations and terms.
Refund Policy
Security Consultations
Security Consultations are non-refundable unless canceled at least 24 hours in advance.
Backend Support Package
The Backend Support Package is non-refundable.
One Session / One-off sessions
One-off sessions are non-refundable unless canceled at least 24 hours in advance.
If you miss your call, you may receive up to $100 in discount on your next booking by emailing help@hacked.com after rebooking.
Demand Letter Service
No refunds if we have submitted a demand letter on your behalf.
Admin Dispute Service
No refunds if we have helped create a demand letter on your behalf.
Personal Help
If you’re not satisfied and we haven’t resolved your issue, you may request a refund. We’ll refund the full amount minus any service costs and time spent, this includes live sessions, calls, and email communication, billed at $159.99 per hour.
Service costs include any third-party services we’ve paid for on your behalf.
Business Help
If you’re not satisfied and we haven’t resolved your issue, you may request a refund. We’ll refund the full amount minus any service costs and time spent, this includes live sessions, calls, and email communication, billed at $159.99 per hour.
Service costs include any third-party services we’ve paid for on your behalf.
Early Success
If your issue is resolved early, including during or immediately after the first session, it is considered a successful outcome. No refunds will be issued for unused time or early resolution.
Cancellation & Rescheduling
- To receive a full refund, you must cancel at least 24 hours before your scheduled session.
- You may reschedule using the Calendly link provided, up to 6 hours before the session.
- If you do not join your Zoom session within 10 minutes (5-minutes for Assessment Calls), the session will be marked as completed and non-refundable.
Missed Sessions
- If you miss a session, it will count as completed.
- If a refund is later requested, the missed session will be charged at $159.99
- If you miss two sessions with a help package, a $49 operational fee will apply before your next session is scheduled.
Unused Time
Sessions are booked in reserved time blocks. If your session ends early, the remaining time is used for research, documentation, or email follow-up. Refunds are not provided for unused session time.
Contact & Refund Requests
To request a partial refund or discuss any concern, please us at help@hacked.com. We will respond within 24 business hours.
Thank you for trusting Hacked.com. Your understanding allows us to provide fair, expert, and timely support to every client.