Twitter is a microblogging service with over 330 million users. They have a pretty decent track record when it comes to keeping their users’ data safe. That doesn’t mean that hackers cannot gain access to your Twitter account.
So what should you do if you detect some suspicious activity on your account? Here’s what you need to do to recover your hacked account.
1. Act Immediately
As with all cybersecurity situations, quick action is key. As soon as you become aware of any suspicious activity on your account you should do what you can to resecure it. If the bad actor has access to your account for too long they can change key information that makes it harder to recover the account. They could also be interacting with your friend and followers in negative ways.
2. Change Your Password
If you can still get into your account, the first thing you should do is change your password. Firstly because this should kick out whoever has broken into your account, and secondly because the hacker probably knows your password. This also means that they could potentially access any other account that uses the same password. To change your password, press the ‘more’ button on your homepage, then click ‘settings and privacy’. On the right-hand side of the following page click ‘password’ and enter your new Twitter password.
It is recommended that you use a feature such as Google Chrome or Firefox’s password generation. These options produce a strong password that is harder to guess, and also attaches it to your browser accounts so you no longer need to keep track of them.
3. Twitter Account Recovery
If you find that you can no longer access your account then you’ll have to go through the Twitter account recovery system. On the login page, click ‘Forgot password?’ then enter your username, email address, or phone number. The next screen should present you with various options to recover your account, such as sending a text or an email. If you don’t have access to any of these recovery options you can click the link at the bottom to get in touch with Twitter directly and see if they can help to recover your account.
It’s always best to keep your account information as up-to-date as possible in case you ever need to recover the account.
4. Turn On 2FA
2-Factor Authentification or 2FA is an important feature used by most social media sites to keep your account safe from hackers. After you have safely recovered your Twitter account you should immediately turn on 2FA to protect yourself from future intrusions. Go back into ‘More’ and ‘Settings and privacy’. Click on ‘Security’ on the right-hand side of the page and then on ‘Two-factor authentication’. Here you can turn on 2FA via several different means, including text messages and third-party authenticating apps.
It’s recommended that you enable at least 2 types of 2FA on each account so that you can still access it if you lose one method.
5. Revoke App’s Access To Your Twitter Account
Just like with Facebook, Twitter can be connected to various apps and used to replace login credentials. While this is very convenient, it also potentially leaves you open to losing your account. Another step you should take after securing your account after a breach is to remove any apps that aren’t trusted. Back in the ‘Settings and Privacy’ menu head to ‘Apps and sessions’. Now, remove any apps that you no longer use or do not trust.
If all else fails you then you should contact us and we’ll fight your corner for you.
Twitter image by TY Lim from Shutterstock.