Step 01
Request a callback
Tell us which Meta business assets are affected, your current access level, and the operational impact. No payment is taken.
Process Overview
How We Work
Meta business requests begin with a free callback. Payment happens only after a specialist confirms that the case fits our scope and sends a private offer.
The 4-Step Workflow
The public business path uses one price and one clear activation sequence.
Step 02
Complete a qualification call
A specialist reviews ownership, access, asset scope, prior recovery attempts, and whether the case fits our service.
Step 03
Review a private offer
Eligible cases can receive a secure $249 assessment-call link or a $1,499 full recovery offer defining the business, primary asset, issue, and included support. The assessment is credited once on a same-case upgrade.
Step 04
Activate the recovery case
Stripe-verified payment opens the private workspace and starts 12 months of follow-up support within the accepted scope.
Before the Session
Fast recoveries depend on clean preparation. Use this checklist before joining.
- Do not run multiple recovery attempts before the call. Too many attempts can trigger temporary locks.
- Join from one or more trusted devices that were previously logged into the account.
- Use a known network when possible (for example, your home Wi-Fi).
- Gather the Business Portfolio ID, ad account ID, Page URL, and affected admin names if you can access them safely.
- Keep backup email, phone number, and account profile details ready.
During the Session
- The first callback qualifies the case and confirms scope. It is not a recovery session.
- Desktop remote control is optional, but usually reduces recovery time.
- Pause sharing before entering payment card details or setting a final password.
- Information you share with Hacked.com support is treated as confidential.
Security Note
If we ask for older passwords to verify ownership signals, change reused passwords on other services immediately after the session.
Accessibility and Language Support
Real-time translated captions are available in multiple languages.
If you are hearing impaired, chat-based support can run alongside the call.
Using two devices can help: one for captions and one for screen sharing.