How to Recover a Hacked TikTok Account

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TikTok is a popular service, with over 800 million users worldwide. While this huge number means everyone can share micro-videos, it also opens up users to hackers’ attacks.

So What should you do if someone hacks your TikTok account? Here are the best steps to take to keep your account secure.

1. Act Immediately

twitter email
Do not ignore emails like this, as they can be a warning sign someone is trying to get into your account. | Source: W.S.Worrall

You should take action as soon as you suspect someone is trying to take your account away. The longer you leave it, the more chance someone will change your password or steal your details.

2. Change Your Password

If you can still get into your account, your first step should be to change your password.

Log into your TikTok app, go to your profile page, and click the three dots at the top right of your screen.

TikTok Tutorial
Image 1 of password tutorial. | Source: Hacked/W.S.Worrall

Select ‘Manage my account.’

TikTok - PAssword
Image 2 of password tutorial. | Source: Hacked/W.S.Worrall

Select ‘Password.’

TakTok - Password
Image 3 of password tutorial. | Source: Hacked/W.S.Worrall

Enter your security code or identifying information to confirm your identity.

TokTik - Password
Step 4 of password tutorial. | Source: Hacked/W.S.Worrall

Enter your new password and tap ‘Log In’ to confirm.

TakTok - Password
Image 5 of password tutorial. | Source: Hacked/W.S.Worrall

3. TikTok Account Recovery

If a hacker has locked you out of your account, then you’ll need to go through TikTok’s account recovery. You must keep your details up-to-date on your TikTok account since you’ll need to manually attach an email address or phone number to recover your account.

Go to the login page for TikTok and click ‘Forgot password?’ under the login screen.

TakTik - Login
Image 1 of recovery tutorial. | Source: Hacked/W.S.Worrall

Depending on which information you have on your account, enter either your email address or phone number. Press ‘Reset’ to be sent a password reset code.

TakTok - Recovery
Image 2 of recovery tutorial. | Source: Hacked/W.S.Worrall

Enter the code you were sent via email or text to continue.

TokTik - Recovery
Image 3 of recovery tutorial. | Source: Hacked/W.S.Worrall

Enter your new password and tap ‘Log in’ to confirm.

TokTok - Recovery
Image 4 of recovery tutorial. | Source: Hacked/W.S.Worrall

4. Contact TikTok

TikTok - Contact
Use the email address closest to your region to contact TikTok if you need to. | Source: TikTok

If you can’t get back into your account, your last resort is to contact TikTok themselves.

Depending on your region, the email address you’ll need to use is different. You can expect to wait quite a while to hear back from the company, as they have an incredibly high volume of users trying to get through.

Global: business-servicesupport@tiktok.com
United States of America: creator-marketplace-support@tiktok.com
Canada: creator-marketplace-support@tiktok.com
Europe: eu-creator-marketplace@tiktok.com
India: TCM_IN@tiktok.com
Japan: TCM-JP@tiktok.com
Outbound: TCMsupportOutbound@tiktok.com

 

Once you’ve regained access to your account, visit our guide on keeping your TikTok account secure.

If you think your TikTok account has been hacked, you can order immediate help from us here.

TikTok image by DANIEL CONSTANTE from Shutterstock.com