Secure the email accounts and personal profiles used by every remaining business administrator.
Rated Excellent700+ reviews
Independent Meta business recovery specialists
Recover control of Meta business assets
Lost a Meta Business Portfolio, Facebook Page, Instagram account, ad account, or billing control? Identify what changed, protect access that remains, and use the recovery route that matches the affected asset.
Reviewed 2026-09-09 by the Hacked.com recovery team. Hacked.com is independent from Meta and never asks for passwords or authentication codes.
Official recovery tools are free
No passwords or login codes
No guarantee of Meta's decision
Choose a time before payment
Book a Meta recovery assessment
Choose an available 50-minute Zoom appointment with a senior security expert, then add the affected Meta assets and incident details before secure payment.
50-minute Zoom call
$249
Credited once toward the first eligible same-case recovery service
Choose the affected account or asset
Start with the recovery path that matches what you lost
Business assets and personal accounts use different recovery controls. Choose the closest match before submitting reviews or changing ownership.
Business administration
Business Portfolio or Manager access
Use this when a business workspace is missing, the wrong portfolio owns assets, or an employee, agency, partner, or unknown admin still has control.
Open portfolio recoveryAdvertising enforcement
Ad account restricted or disabled
Use this when Meta shows an ad-account, personal advertising, Page, or Business Account restriction and offers a review path.
Open restriction recoveryBusiness Page
Facebook Page access lost
Use this when a hack, scam, role change, former worker, or agency removed Page access or full control.
Open Page recoveryAdvertising and billing
Unknown ads or unauthorized charges
Use this when unfamiliar campaigns, admins, partners, billing changes, or Facebook and Instagram ad charges appear.
Open ad-spend responsePersonal Facebook account
Facebook profile hacked or locked out
Use the personal-profile recovery page when the Facebook identity that holds business access has a changed password, email, phone, or two-factor authentication.
Open Facebook profile recoveryPersonal Instagram account
Instagram account hacked or locked out
Use the Instagram guide when the login, recovery email, phone, password, or two-factor authentication changed without permission.
Open Instagram recovery guideProtect the remaining control first
Preserve screenshots, Meta emails, support case IDs, billing records, and the names of unknown admins or partners.
Avoid repeated ownership changes, replacement portfolios, or review submissions until the asset map is clear.
Identify which Meta control actually failed
The same symptom can come from a hacked personal profile, a removed business role, a policy restriction, or a payment incident. Record the exact affected entity before changing assets or opening another support case.
What you see
You can sign in, but the business or its assets are missing
What it usually means
Your personal profile may be intact while Page access, portfolio access, or partner assignments have changed.
Next decision
Check which Business Portfolio owns each asset, which people and partners remain, and whether another trusted administrator still has full control.
What you see
Ads stopped and Meta shows a restriction
What it usually means
The affected entity could be the ad account, your personal advertising access, the Page, or the Business Account rather than the entire portfolio.
Next decision
Save the enforcement message and entity ID, then use the review action shown for that entity in Business Support Home when available.
What you see
Unknown campaigns, admins, partners, or charges appeared
What it usually means
Treat the event as both an access-control incident and, when money moved, a payment incident.
Next decision
Preserve campaign and billing evidence, secure administrator control points, and contact the payment provider without assuming a card dispute removes platform access.
What you see
A former employee or agency controls the assets
What it usually means
This may be an ownership or authorization dispute rather than a technical account takeover.
Next decision
Collect contracts, company records, historical invoices, domain control, and the platform ownership record before choosing a support, negotiation, or legal path.
Free first-party options
Official recovery and review surfaces
Availability and labels can vary by asset, account state, device, and region. Use links from Meta-owned domains and preserve the exact message shown to the affected administrator.
Meta Business Support HomeReview business-account status, affected assets, policy issues, and any review or support option available to the signed-in administrator.Open Meta resource Recover a hacked Facebook PageMeta's Page recovery route is intended for a logged-in person who recently lost access after hacking or a scam.Open Meta resource Secure a compromised Facebook profileUse the official hacked-account flow when the personal profile that held business access was compromised.Open Meta resource Recover a hacked Instagram accountUse Instagram's official recovery hub when the account login, recovery information, password, or authentication method was changed.Open Meta resource Meta advertising review guidanceCheck how Meta separates ad review, advertising restrictions, and review requests through Business Support Home.Open Meta resource About Facebook Page accessConfirm the difference between Facebook access, full control, partial control, and task access before changing Page permissions.Open Meta resource
Safety note: Meta does not publish one universal support phone number for every business. Treat phone numbers in ads, search results, messages, and unsolicited emails as untrusted.
Build one asset and evidence map
A concise record helps every administrator and reviewer work from the same facts. Redact personal and payment data before sharing it outside a private case.
- Business Portfolio or Business Manager ID, Page IDs, ad account IDs, connected Instagram accounts, datasets, catalogs, domains, and billing profiles involved in the incident.
- The people, partners, and system users visible before and after the incident, including the access level each one holds.
- A dated timeline of security alerts, role changes, unknown campaigns, billing changes, review requests, and Meta support case IDs.
- Company registration, domain control, historical invoices, contracts, and authorization records that establish the legitimate relationship to the assets.
- The exact remedy requested for each asset, such as restoring access, removing an unknown partner, reviewing a restriction, or investigating unauthorized spend.
Why broad recovery requests stall
A request becomes harder to review when several different incidents are presented as one undefined account problem. Separate facts, assets, and requested remedies.
- The support case does not name the affected entity or provide its ID.
- Different administrators submit conflicting timelines or open duplicate cases with different requested outcomes.
- The business asks Meta to resolve a contract dispute without showing the platform ownership and authorization record.
- Administrators make repeated structural changes before preserving evidence, which makes the original compromise harder to explain.
- The business treats personal-profile recovery, policy review, ownership evidence, and payment disputes as the same process.
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Why Clients Trust Hacked.com
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
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Recovery-or-refund guarantee
Recover your Meta business assets, or request a refund
If we cannot resolve the Meta business issue covered by your agreement, you can close the engagement and receive the amount paid minus documented professional time at $199 per hour. Read the Refund Policy
This is a service-fee refund guarantee. Meta controls restoration decisions, reversals, and response times.
What the engagement includes
- One accepted Meta business incident for one business
- One primary Business Portfolio, Business Manager, or Facebook Page
- Up to two client-side administrators
- Associated Pages, Instagram accounts, and ad accounts involved in the incident
- Recovery support for an in-scope administrator's personal Facebook profile when it is required to regain control of the covered business assets
- Containment, ownership-evidence preparation, official recovery and review guidance
- A documented case log, live working sessions, and escalation support
- Twelve months of follow-up for the covered incident and assets
- Recovery-or-refund guarantee: amount paid minus documented work at $199 per hour if we cannot resolve the covered Meta business issue
- Optional annual online account and security support for eligible clients at $899 per year. It starts when purchased and supports ongoing or new personal and business online-security matters, with no separate checkout for subscription-funded cases while active
What is not included
- A guarantee of restoration, reversal, or a specific Meta response time
- Advertising campaign management, creative strategy, or ongoing media buying
- Legal representation, court fees, forensic imaging, or endpoint remediation
- New incidents or assets outside the accepted scope
Hacked.com is an independent recovery service and is not affiliated with Meta. Meta controls platform decisions and response times.
Questions that change the recovery path
Is a Business Portfolio the same as Business Manager?
Business Portfolio is Meta's current label for the business control layer many people still call Business Manager. Labels can vary across Business Suite, Business Settings, notifications, and older documentation, so record the business ID rather than relying only on the displayed name.
Should we create a new portfolio immediately?
Not until the ownership and access map is clear. A replacement can be useful for continuity in some cases, but it does not automatically restore ownership of Pages, ad accounts, datasets, domains, catalogs, or billing history held by the original portfolio.
Can Hacked.com guarantee that Meta restores an asset?
No. Hacked.com can help contain the incident, organize evidence, choose available official paths, and manage the case record. Meta controls platform access, enforcement decisions, refunds, and response times.
What should never be submitted through the callback form?
Do not submit passwords, authentication codes, backup codes, complete card numbers, government identification, or unredacted ownership documents. The public form is for qualification and incident context only.
Small claims support for online disputes
When Meta recovery channels do not resolve the dispute
Hacked.com can help accepted clients organize the account history, preserve ownership and loss evidence, prepare a formal demand, and navigate California small claims escalation when appropriate.
Explore Small Claims Case PreparationHacked.com does not guarantee restoration, settlement, judgment, or payment. Legal representation and court fees are not included unless an accepted written offer expressly says otherwise.
Free qualification callback
Tell us what the business has lost
A specialist reviews the request before calling. The form does not create a paid case.
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Related Meta business help
Personal Facebook profile recoveryBusiness Portfolio admin accessRestricted Meta ad accountFacebook Page admin accessUnauthorized Meta ad spend
Detailed recovery guides
Recover a Facebook Page or Meta Business ManagerUse the full containment, recovery, ownership-evidence, and hardening playbook for a business takeover or lockout.Recover a hacked Facebook accountStart here when the personal profile that administered the business was compromised or locked out.Recover a hacked Instagram accountUse the account-recovery sequence when an Instagram login, email, phone, password, or authentication method changed.Recover a disabled Facebook account after a hackSeparate profile compromise from enforcement when Facebook disables the administrator account after attacker activity.Recover a disabled Instagram account after a hackUse the correct appeal and security sequence when compromise and Instagram enforcement overlap.