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Independent Meta business recovery specialists
Lost a Meta Business Portfolio, Facebook Page, Instagram account, ad account, or billing control? Identify what changed, protect access that remains, and use the recovery route that matches the affected asset.
Reviewed 2026-09-09 by the Hacked.com recovery team. Hacked.com is independent from Meta and never asks for passwords or authentication codes.
Official recovery tools are free
No passwords or login codes
No guarantee of Meta's decision
Start with technical recovery. If it remains unresolved, consider a formal demand and, where appropriate, small claims preparation.
Secure your recovery methods and use the platform’s recovery tools and appeals. Our experts can help.
If recovery stalls, put your facts and requested resolution in writing and give the company an opportunity to respond.
If the dispute qualifies, get help organizing evidence and preparing a self-represented case.
Hacked.com can support all three stages. The right route and included work depend on your case and chosen service. Mailing alone does not establish court eligibility or guarantee recovery.
We can help with technical recovery, demand letters and small claims preparation when appropriate. Choose where to start.
50 minutes · $249 USD · Zoom
Review your situation and agree on practical next steps with a senior security expert.
Choose a time before payment. Your booking is confirmed after payment.
Free · No payment required
Briefly explain what happened. We will discuss your situation and the services that may fit.
A callback is not a scheduled working session. No payment is required to request one.
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Choose the affected account or asset
Business assets and personal accounts use different recovery controls. Choose the closest match before submitting reviews or changing ownership.
Business administration
Use this when a business workspace is missing, the wrong portfolio owns assets, or an employee, agency, partner, or unknown admin still has control.
Open portfolio recoveryAdvertising enforcement
Use this when Meta shows an ad-account, personal advertising, Page, or Business Account restriction and offers a review path.
Open restriction recoveryBusiness Page
Use this when a hack, scam, role change, former worker, or agency removed Page access or full control.
Open Page recoveryAdvertising and billing
Use this when unfamiliar campaigns, admins, partners, billing changes, or Facebook and Instagram ad charges appear.
Open ad-spend responsePersonal Facebook account
Use the personal-profile recovery page when the Facebook identity that holds business access has a changed password, email, phone, or two-factor authentication.
Open Facebook profile recoveryPersonal Instagram account
Use the Instagram guide when the login, recovery email, phone, password, or two-factor authentication changed without permission.
Open Instagram recovery guideSecure the email accounts and personal profiles used by every remaining business administrator.
Preserve screenshots, Meta emails, support case IDs, billing records, and the names of unknown admins or partners.
Avoid repeated ownership changes, replacement portfolios, or review submissions until the asset map is clear.
The same symptom can come from a hacked personal profile, a removed business role, a policy restriction, or a payment incident. Record the exact affected entity before changing assets or opening another support case.
What you see
You can sign in, but the business or its assets are missing
What it usually means
Your personal profile may be intact while Page access, portfolio access, or partner assignments have changed.
Next decision
Check which Business Portfolio owns each asset, which people and partners remain, and whether another trusted administrator still has full control.
What you see
Ads stopped and Meta shows a restriction
What it usually means
The affected entity could be the ad account, your personal advertising access, the Page, or the Business Account rather than the entire portfolio.
Next decision
Save the enforcement message and entity ID, then use the review action shown for that entity in Business Support Home when available.
What you see
Unknown campaigns, admins, partners, or charges appeared
What it usually means
Treat the event as both an access-control incident and, when money moved, a payment incident.
Next decision
Preserve campaign and billing evidence, secure administrator control points, and contact the payment provider without assuming a card dispute removes platform access.
What you see
A former employee or agency controls the assets
What it usually means
This may be an ownership or authorization dispute rather than a technical account takeover.
Next decision
Collect contracts, company records, historical invoices, domain control, and the platform ownership record before choosing a support, negotiation, or legal path.
Free first-party options
Availability and labels can vary by asset, account state, device, and region. Use links from Meta-owned domains and preserve the exact message shown to the affected administrator.
Safety note: Meta does not publish one universal support phone number for every business. Treat phone numbers in ads, search results, messages, and unsolicited emails as untrusted.
A concise record helps every administrator and reviewer work from the same facts. Redact personal and payment data before sharing it outside a private case.
A request becomes harder to review when several different incidents are presented as one undefined account problem. Separate facts, assets, and requested remedies.
Trusted Endorsement
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
Independent coverage
Coverage from trusted global publications.
Recovery-or-refund guarantee
If we cannot resolve the Meta business issue covered by your agreement, you can close the engagement and receive the amount paid minus documented professional time at $199 per hour. Read the Refund Policy
This is a service-fee refund guarantee. Meta controls restoration decisions, reversals, and response times.
Hacked.com is an independent recovery service and is not affiliated with Meta. Meta controls platform decisions and response times.
Business Portfolio is Meta's current label for the business control layer many people still call Business Manager. Labels can vary across Business Suite, Business Settings, notifications, and older documentation, so record the business ID rather than relying only on the displayed name.
Not until the ownership and access map is clear. A replacement can be useful for continuity in some cases, but it does not automatically restore ownership of Pages, ad accounts, datasets, domains, catalogs, or billing history held by the original portfolio.
No. Hacked.com can help contain the incident, organize evidence, choose available official paths, and manage the case record. Meta controls platform access, enforcement decisions, refunds, and response times.
Do not submit passwords, authentication codes, backup codes, complete card numbers, government identification, or unredacted ownership documents. The public form is for qualification and incident context only.
Small claims support for online disputes
Hacked.com can help accepted clients organize the account history, preserve ownership and loss evidence, prepare a formal demand, and navigate California small claims escalation when appropriate.
Explore Small Claims Case PreparationHacked.com does not guarantee restoration, settlement, judgment, or payment. Legal representation and court fees are not included unless an accepted written offer expressly says otherwise.
Free qualification callback
A specialist reviews the request before calling. The form does not create a paid case.
Live Rating Feed
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Choose a time before payment
Choose an available 50-minute Zoom appointment with a senior security expert, then add the affected Meta assets and incident details before secure payment.
50-minute Zoom call
$249
Credited once toward the first eligible same-case recovery service
