Contact the card issuer promptly about unauthorized charges and ask what evidence it needs before replacing or blocking the payment method.
Unauthorized advertising activity
Contain unknown Meta ads, administrators, and billing changes
Unauthorized spend is both an account-control incident and a payment incident. Preserve evidence, stop continued access safely, and separate Meta reporting from the payment-card response.
Request a Callback
Free callback. Accepted engagements are $2,499.
Recovery-or-refund guarantee
Recover your Meta business assets, or request a refund
If we cannot resolve the Meta business issue covered by your agreement, you can close the engagement and receive the amount paid minus documented professional time at $199 per hour. Read the Refund Policy
This is a service-fee refund guarantee. Meta controls restoration decisions, reversals, and response times.
Protect the remaining control first
Preserve campaign, ad, billing, administrator, partner, and activity screenshots before removing access where safe.
Secure the personal profiles, email accounts, devices, and browser extensions used by business administrators.
What the engagement includes
- One accepted Meta business incident for one business
- One primary Business Portfolio, Business Manager, or Facebook Page
- Up to two client-side administrators
- Associated Pages, Instagram accounts, and ad accounts involved in the incident
- Recovery support for an in-scope administrator's personal Facebook profile when it is required to regain control of the covered business assets
- Containment, ownership-evidence preparation, official recovery and review guidance
- A documented case log, live working sessions, and escalation support
- Twelve months of follow-up for the covered incident and assets
- Recovery-or-refund guarantee: amount paid minus documented work at $199 per hour if we cannot resolve the covered Meta business issue
- Optional annual online account and security support for eligible clients at $899 per year. It starts when purchased and supports ongoing or new personal and business online-security matters, with no separate checkout for subscription-funded cases while active
What is not included
- A guarantee of restoration, reversal, or a specific Meta response time
- Advertising campaign management, creative strategy, or ongoing media buying
- Legal representation, court fees, forensic imaging, or endpoint remediation
- New incidents or assets outside the accepted scope
Hacked.com is an independent recovery service and is not affiliated with Meta. Meta controls platform decisions and response times.
Free qualification callback
Tell us what the business has lost
A specialist reviews the request before calling. The form does not create a paid case.