Secure the email inbox and mobile account that receive Facebook recovery messages. Check forwarding, recovery contacts, and carrier changes.
Rated Excellent700+ reviews
Independent Facebook profile recovery help
Recover a hacked, locked, or disabled Facebook profile
Protect the email, phone, and devices that control recovery, use the official Facebook route that matches the account state, and organize a clear case if automated recovery keeps failing.
Hacked.com is independent from Meta. We never ask for your password or authentication codes and cannot guarantee Facebook's decision.
36,500+ clients helped
Named senior security experts
Clear fees before payment
Choose a time before payment
Book a Facebook recovery assessment
Choose an available 50-minute Zoom appointment with a senior security expert, then add the profile and incident details needed to create your private case before secure payment.
50-minute Zoom call
$249
Credited once toward the first eligible same-case recovery service
First 10 minutes
Protect the recovery controls before trying again
Use a trusted, updated device and familiar connection. Avoid VPNs, unknown browser extensions, and repeated recovery attempts from changing locations.
Keep security emails, screenshots, profile URLs, unfamiliar session details, and the times of every change or recovery attempt.
Do not: call a Facebook support number found in an ad, comment, direct message, or search result. Do not give anyone a password, login code, backup code, or browser session.
Free first-party recovery
Use the official route that matches what Facebook shows
Labels and verification options vary by account state, device, country, language, and eligibility. Preserve the exact screen and use only Meta-owned domains.
Facebook hacked-account recoveryFacebook's primary route for a personal profile compromised by someone else. Facebook recommends opening it on a device previously used for the account.Open official resource Find your Facebook accountUse Facebook's account-identification page when the usual login details no longer locate the profile or point to recovery methods you cannot use.Open official resource Facebook account recovery helpFacebook's Help Center separates hacked profiles, lost email or phone access, help for another person, and hacked Page recovery.Open official resource Meta's current account-support updateMeta says its centralized support hub is rolling out in Facebook and Instagram. Account-access options can still vary by case, country, language, device, and eligibility.Open official resource
Choose the correct lane
The message on screen determines the next step
The password, email, phone, or two-factor authentication changed
Treat this as a hacked profile. Secure the email inbox and mobile number first, then use Facebook's compromised-account flow from a device and location you have used before.
You are still logged in on one device
Keep that session open while you review contact details, active sessions, linked accounts, Page access, and unfamiliar changes. Capture evidence before removing anything you may need to document.
Facebook says the profile is suspended or disabled
Use the appeal or identity-check option shown when you sign in. A hacked-account flow and an enforcement appeal solve different problems, even when attacker activity caused the suspension.
The profile also controls a Page, ad account, or Business Portfolio
Recover the personal profile and separately map the business assets. Restoring the profile does not always remove an attacker from a Page, portfolio, partner, or advertising account.
Trusted Endorsement
Why Clients Trust Hacked.com
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
Independent coverage
Recognized by established publications
Coverage from trusted global publications.
When expert help may fit
A documented recovery that has stalled
- A personal social account, email inbox, phone account, creator profile, or recovery method is inaccessible or controlled by the wrong person
- Normal provider recovery or review channels have stalled, rejected your evidence, or failed to resolve the incident
- You can document your ownership, access history, recovery attempts, and the changes made to the affected account
Accepted personal recovery service
Fixed fee $599
The free callback checks fit first. If accepted, you review the written incident scope before deciding whether to pay.
- Senior security expert review for one accepted personal account incident
- Recovery planning and provider-specific official-path guidance
- Evidence, access history, and recovery-attempt organization
- A secure case workspace for the accepted engagement
- Escalation support and Small Claims Case Preparation when appropriate
- 12 months of follow-up for the covered case
Clear boundaries
Facebook still controls the recovery decision
Hacked.com cannot guarantee restoration, removal, reimbursement, or a provider response time.
The accepted written offer controls the provider, incident, account, outcome, and work included.
If the accepted outcome remains unresolved: You may ask us to stop work and close the engagement. Any refund equals the amount paid for the recovery engagement minus documented professional time at $199 per hour, and will never be less than $0.
Hacked.com is independent and is not affiliated with any account provider.
Small claims support for online disputes
When Facebook recovery and ordinary support do not resolve the dispute
We help you professionally prepare a documented small claims matter, whether you are seeking account restoration, financial compensation, or another practical remedy in an unresolved online dispute. Acceptance depends on the facts, location, requested remedy, evidence, and case scope.
Explore Small Claims Case PreparationSelf-represented preparation, not a promised outcome
Hacked.com does not guarantee account restoration, settlement, judgment, payment, or a particular response from the provider. Legal representation, attorney advice, court fees, filing fees, service fees, and collection work are not included unless an accepted written offer expressly says otherwise.
Free Facebook recovery callback
Tell us what happened to your Facebook profile
The callback checks whether an accepted personal recovery service may fit. Briefly explain what changed, what access remains, and which official Facebook recovery or appeal steps you already tried. No payment is taken with the request.
Callback service is currently available in Australia, Canada, Ireland, New Zealand, the United Kingdom, and the United States.
Before you start
Facebook recovery questions
Is this for a Facebook profile or a Facebook Page?
This page is for a personal Facebook profile. A Page is a separate asset managed by one or more profiles or Business Portfolios. If the profile works but Page access is missing, use the Facebook Page access recovery page.
Can Hacked.com contact Facebook through a special back channel?
No. Hacked.com is independent from Meta. We can help identify the right official route, protect the accounts that control recovery, organize evidence, and manage an accepted recovery or escalation case, but Meta controls access and review decisions.
Should I pay someone who says they can bypass Facebook security?
No. Do not share a password, login code, backup code, session cookie, or remote access with anyone promising a bypass. Use Meta-owned recovery pages and verify every support message before responding.
What does a video assessment include?
The $249 booking reserves a 50-minute Zoom session with a senior security expert and creates a private case after payment. The payment is credited once toward the first eligible same-case recovery service. It does not guarantee that Facebook restores the profile.
Can a small claims case force Facebook to restore a profile?
Do not assume that it can. Available remedies depend on the court, jurisdiction, provider terms, evidence, and claim. Hacked.com can prepare an accepted self-represented case, but does not guarantee restoration, settlement, judgment, or payment.
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