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Independent Facebook recovery experts
Hacked, disabled, or locked out? Start with a free callback. We assess your situation, work through available recovery options, and help prepare further escalation when appropriate.
Independent from Meta. Clear fees before payment. No recovery guarantee.
Meet the people behind your recovery
Aaron W.
Executive Security Agent
Greg F.
Executive Security Agent
A clear next step
Start with a conversation. If ordinary recovery stalls, we can help prepare the next appropriate step. Already tried recovery? We assess where to begin.
Book a video assessment to review your situation and next steps. A free callback is also available to discuss whether a recovery package fits.
Choose the conversation you need
Secure connected accounts, organize ownership evidence, and work through available recovery tools, appeals, and support channels.
Once the case and paid scope are agreed
If recovery remains unresolved and a letter is appropriate, prepare and mail a documented request for resolution.
From public client reviews
The reviewer describes Aaron guiding them through recovery steps until they could restore their original email address.
Reported outcome: They reported regaining access, changing the password and enabling two-factor authentication.
Review published August 19, 2024
Read the original review on Trustpilot (opens in a new tab)Selected customer accounts, summarized from their reviews. Individual outcomes vary; recovery is not guaranteed.
Free Facebook recovery callback
The callback checks whether an accepted personal recovery service may fit. Briefly explain what changed, what access remains, and which official Facebook recovery or appeal steps you already tried. No payment is taken with the request.
We call during business hours, Monday–Friday, Los Angeles time. Requests received outside these hours wait until business hours resume.
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First 10 minutes
Secure the email inbox and mobile account that receive Facebook recovery messages. Check forwarding, recovery contacts, and carrier changes.
Use a trusted, updated device and familiar connection. Avoid VPNs, unknown browser extensions, and repeated recovery attempts from changing locations.
Keep security emails, screenshots, profile URLs, unfamiliar session details, and the times of every change or recovery attempt.
Do not: call a Facebook support number found in an ad, comment, direct message, or search result. Do not give anyone a password, login code, backup code, or browser session.
Free step-by-step guidance
Free first-party recovery
Labels and verification options vary by account state, device, country, language, and eligibility. Preserve the exact screen and use only Meta-owned domains.
Choose the correct lane
Treat this as a hacked profile. Secure the email inbox and mobile number first, then use Facebook's compromised-account flow from a device and location you have used before.
Keep that session open while you review contact details, active sessions, linked accounts, Page access, and unfamiliar changes. Capture evidence before removing anything you may need to document.
Use the appeal or identity-check option shown when you sign in. A hacked-account flow and an enforcement appeal solve different problems, even when attacker activity caused the suspension.
Recover the personal profile and separately map the business assets. Restoring the profile does not always remove an attacker from a Page, portfolio, partner, or advertising account.
Trusted Endorsement
“Hacked.com gave me immediate expert assistance, spent a great deal of time pinning down the problem, and provided a high level of professionalism and service that most companies today can't even dream of. And Hacked.com did what was needed to help me to keep in touch with my 160,000+ friends on Facebook. I'm grateful, and I wish that Facebook would put Hacked.com in charge of its customer service.”
Hacked.com has recovered more than 20 million followers
Independent coverage
Coverage from trusted global publications.
When expert help may fit
Accepted personal recovery service
The free callback checks fit first. If accepted, you review the written incident scope before deciding whether to pay.
Clear boundaries
Hacked.com cannot guarantee restoration, removal, reimbursement, or a provider response time.
The accepted written offer controls the provider, incident, account, outcome, and work included.
If the accepted outcome remains unresolved: You may ask us to stop work and close the engagement. Any refund equals the amount paid for the recovery engagement minus documented professional time at $199 per hour, and will never be less than $0.
Hacked.com is independent and is not affiliated with any account provider.
Small claims support for online disputes
We help you professionally prepare a documented small claims matter, whether you are seeking account restoration, financial compensation, or another practical remedy in an unresolved online dispute. Acceptance depends on the facts, location, requested remedy, evidence, and case scope.
Explore Small Claims Case PreparationSelf-represented preparation, not a promised outcome
Hacked.com does not guarantee account restoration, settlement, judgment, payment, or a particular response from the provider. Legal representation, attorney advice, court fees, filing fees, service fees, and collection work are not included unless an accepted written offer expressly says otherwise.
Before you start
This page is for a personal Facebook profile. A Page is a separate asset managed by one or more profiles or Business Portfolios. If the profile works but Page access is missing, use the Facebook Page access recovery page.
No. Hacked.com is independent from Meta. We can help identify the right official route, protect the accounts that control recovery, organize evidence, and manage an accepted recovery or escalation case, but Meta controls access and review decisions.
No. Do not share a password, login code, backup code, session cookie, or remote access with anyone promising a bypass. Use Meta-owned recovery pages and verify every support message before responding.
Live Rating Feed
Public ratings loaded via Trustindex.
Related account recovery
If recovery stalls
If the dispute qualifies and you choose to proceed, get help organizing evidence, preparing forms, and understanding filing and service steps.
After applicable notice steps, if eligible
The stages depend on your case and chosen service. There is no fixed recovery timetable. Meta and other providers control their decisions; you remain self-represented in court. Small claims eligibility and remedies vary, and account restoration is not guaranteed.
The $249 booking reserves a 50-minute Zoom session with a senior security expert and creates a private case after payment. The payment is credited once toward the first eligible same-case recovery service. It does not guarantee that Facebook restores the profile.
Do not assume that it can. Available remedies depend on the court, jurisdiction, provider terms, evidence, and claim. Hacked.com can prepare an accepted self-represented case, but does not guarantee restoration, settlement, judgment, or payment.
Choose a time before payment
Choose an available 50-minute Zoom appointment with a senior security expert, then add the profile and incident details needed to create your private case before secure payment.
50-minute Zoom call
$249
Credited once toward the first eligible same-case recovery service
