Open Business Support Home from a trusted device and record the exact restricted entity and stated reason.
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Meta advertising restrictions
Identify and respond to a restricted Meta ad account
A stopped campaign does not always mean the ad account itself was disabled. Meta can reject an individual ad or restrict an ad account, a person's advertising access, a Page, or a Business Account. Billing, identity confirmation, business verification, compromise, and connected-asset history can also stop delivery. The exact restricted entity determines the review path.
Reviewed 2026-08-27 by the Hacked.com recovery team. Hacked.com is independent from Meta and never asks for passwords or authentication codes.
Official recovery tools are free
No passwords or login codes
No guarantee of Meta's decision
Choose a time before payment
Book a Meta recovery assessment
Choose an available 50-minute Zoom appointment with a senior security expert, then add the affected Meta assets and incident details before secure payment.
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Credited once toward the first eligible same-case recovery service
Protect the remaining control first
Preserve rejected-ad, policy, billing, identity, and review notices before editing campaigns or assets.
Check whether every administrator and partner is recognized and whether any connected account shows compromise.
Find the restriction before requesting review
Meta's review guidance distinguishes rejected ads from restrictions on advertisers and business assets. Do not assume the red warning beside one ad account explains every delivery problem in the business.
What you see
One ad is rejected, but the account can still advertise
What it usually means
This is usually an ad-level decision rather than an ad-account restriction.
Next decision
Read the cited policy, inspect the creative and destination, make a real correction if needed, or request another review only when the decision appears incorrect.
What you see
The ad account is restricted or disabled
What it usually means
The enforcement applies to that billing and advertising entity, although connected assets and administrator history can affect the decision.
Next decision
Save the ad account ID, exact notice, policy history, billing state, corrective action, and any review control shown in Business Support Home.
What you see
Your personal advertising access is restricted
What it usually means
The restriction follows the administrator identity and can affect more than one ad account.
Next decision
Confirm identity and security requirements shown to that person, then address the personal advertising restriction rather than opening duplicate ad-account appeals.
What you see
The Business Account, Page, or another asset is restricted
What it usually means
The ad account may be operational but unable to run because a connected entity has an enforcement or verification problem.
Next decision
Select the named entity in Business Support Home, record what Meta says can be done, and keep its review history separate from ad-level rejections.
What you see
Ads stopped after suspicious activity or unknown admins appeared
What it usually means
The restriction may be a downstream result of compromise rather than an ordinary policy disagreement.
Next decision
Secure administrators, email, sessions, partners, and billing first, then explain the compromise and corrective actions in the review record.
Free first-party options
Official recovery and review surfaces
Availability and labels can vary by asset, account state, device, and region. Use links from Meta-owned domains and preserve the exact message shown to the affected administrator.
Meta advertising review and restriction guidanceMeta explains ad review, rejected ads, advertising-account restrictions, and review requests through Business Support Home.Open Meta resource Meta Business Support HomeSelect the affected business and entity to review status, compliance issues, and any review action available to the administrator.Open Meta resource Meta Advertising StandardsUse the cited policy category to compare the ad, offer, destination, targeting, and business practice with Meta's published standards.Open Meta resource Secure a compromised Facebook profileUse the hacked-account flow when an unauthorized person controlled the administrator identity connected to the restricted business.Open Meta resource
Safety note: Meta does not publish one universal support phone number for every business. Treat phone numbers in ads, search results, messages, and unsolicited emails as untrusted.
Prepare a focused review record
A strong review request states what Meta restricted, why the decision may be incorrect or what was corrected, and which evidence supports that statement.
- The exact restricted entity type and ID: ad, ad account, person, Page, Business Account, or another connected asset.
- The complete enforcement message, cited policy, notice date, and screenshots of the action Meta makes available.
- Recent rejected ads, destination URLs, billing state, identity or business-verification requests, and any changes made to resolve a real problem.
- A security timeline covering unknown sessions, administrators, partners, campaigns, payment methods, or malware when compromise may have caused the violation.
- Previous review submissions and decisions so the next request does not contradict the existing case history.
Actions that can weaken the review
A review should explain one restriction accurately. Repeated, generic submissions can create an inconsistent record without correcting the underlying policy, billing, identity, or security issue.
- Appealing the ad account when the notice actually names the person, Page, or Business Account.
- Duplicating the same rejected ad or creating replacement accounts to evade an unresolved enforcement decision.
- Submitting a review before checking the landing page, payment state, identity request, compromised admins, and connected assets.
- Claiming the restriction is a hack without a timeline or evidence of unauthorized access and corrective security work.
- Paying an unofficial contact who promises to remove a restriction, supply a clean account, or bypass Meta's review controls.
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Recovery-or-refund guarantee
Recover your Meta business assets, or request a refund
If we cannot resolve the Meta business issue covered by your agreement, you can close the engagement and receive the amount paid minus documented professional time at $199 per hour. Read the Refund Policy
This is a service-fee refund guarantee. Meta controls restoration decisions, reversals, and response times.
What the engagement includes
- One accepted Meta business incident for one business
- One primary Business Portfolio, Business Manager, or Facebook Page
- Up to two client-side administrators
- Associated Pages, Instagram accounts, and ad accounts involved in the incident
- Recovery support for an in-scope administrator's personal Facebook profile when it is required to regain control of the covered business assets
- Containment, ownership-evidence preparation, official recovery and review guidance
- A documented case log, live working sessions, and escalation support
- Twelve months of follow-up for the covered incident and assets
- Recovery-or-refund guarantee: amount paid minus documented work at $199 per hour if we cannot resolve the covered Meta business issue
- Optional annual online account and security support for eligible clients at $899 per year. It starts when purchased and supports ongoing or new personal and business online-security matters, with no separate checkout for subscription-funded cases while active
What is not included
- A guarantee of restoration, reversal, or a specific Meta response time
- Advertising campaign management, creative strategy, or ongoing media buying
- Legal representation, court fees, forensic imaging, or endpoint remediation
- New incidents or assets outside the accepted scope
Hacked.com is an independent recovery service and is not affiliated with Meta. Meta controls platform decisions and response times.
Questions that change the recovery path
Is a rejected ad the same as a restricted ad account?
No. A rejected ad is an ad-level decision. An ad-account restriction affects the advertising entity, while a personal advertising restriction, Page restriction, or Business Account restriction affects a different control layer.
Where does Meta place the review option?
Meta's published guidance directs eligible advertisers to Business Support Home. The button, label, and eligibility can vary by entity and account state, so preserve what the affected administrator sees rather than relying on an old click path.
Should we open a new ad account while waiting?
Do not create replacement assets to evade enforcement. First determine whether the restriction follows the person, Page, business, payment relationship, or destination, because a new account may inherit the same unresolved problem and can look like circumvention.
Can recovery help guarantee that the restriction is removed?
No. Hacked.com can help identify the affected entity, contain compromise, organize corrective actions and evidence, and prepare a consistent review. Meta decides whether access is restored and how long review takes.
Small claims support for online disputes
When Meta recovery channels do not resolve the dispute
Hacked.com can help accepted clients organize the account history, preserve ownership and loss evidence, prepare a formal demand, and navigate California small claims escalation when appropriate.
Explore Small Claims Case PreparationHacked.com does not guarantee restoration, settlement, judgment, or payment. Legal representation and court fees are not included unless an accepted written offer expressly says otherwise.
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Related Meta business help
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Detailed recovery guides
Recover a Facebook Page or Meta Business ManagerUse the broader guide when a restriction appears alongside lost administrators, changed ownership, unknown partners, or compromised business assets.Secure your Facebook administrator accountReview sessions, email, authentication, recovery methods, and connected access before a compromise-driven review.