How to Recover a Hacked Steam Account
Steam is the biggest storefront in PC gaming. Accounts can be worth thousands of dollars, as well as holding sentimental value to their owners. Losing your account is a bad experience. So what should you do if someone hacks into your Steam account to try and steal it? Follow the steps below to keep your account safe.
1. Act Straight Away
The second that you suspect your Steam account may be compromised you should take action. If left for too long a hacker can do serious damage to your account, especially if you have your credit card information attached to your account.
2. Change Your Password
If you can still get into your Steam account, then your first port of call should be to change your password. The hacker probably knows your current password, so every account that uses that same password could now be at risk as well.
Log into Steam via your browser, then click on the white arrow next to your profile name and select ‘Account Details’.
On the next page, scroll down to ‘Account Security’ and select ‘Change my password’.
Depending on how you’ve secured your account, you may have different options available to you. Click the top box where applicable to confirm your account.
Enter your confirmation code, or use your Steam phone app, then click ‘Continue.’
Enter your new password twice to confirm it, then click ‘Change Password.’
If you’re concerned about making a new password, visit our guide on common password mistakes.
3. Steam Account Recovery
If you find yourself unable to get back into your account then you will need to go through Steam’s account recovery system.
Go to the Steam login page and click ‘Forgot your password?’ underneath the login fields.
Click ‘My Steam Account was stolen and I need help recovering it.’
Scroll to the bottom of the page and click ‘Change my password.’
Enter your email address or phone number, complete the reCAPTCHA, and click ‘Search.’
Click the top option to begin account recovery (the option that appears my look different for you).
If your Steam account has been hacked, contact us for immediate help.
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