How to Recover a Hacked Nintendo Account

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A Nintendo Account is now necessary to use a 3DS or Nintendo Switch console. While that does mean connecting with friends is much easier, it also opens you up to being the victim of a hacker who may try to steal your account, or use it to make unauthorized purchases.

So what do you do if someone tries to steal your Nintendo Account? Below are the steps that you need to take to keep your account safe.

1. Act Immediately

Emails like this can be a warning sign. Not recognizing an action described in one of these emails is a sign that someone might be attempting to steal your account. | Source: W.S.Worrall

If you have any suspicions that someone is hacking into your account, you should take action straight away. If a hacker got your credentials for too long, they could make illegitimate purchases on your account or even change your password so you can’t get in.

2. Change Your Password

Nintendo - Change Password
Regularly changing the password for your various accounts is a good security practice. | Source: W.S.Worrall

If you’re still able to get into your account, then your first step should be to change your password. The hacker probably knows your current password, so this account and any others that use the same password are potentially compromised. Sign in to your Nintendo Account and click on ‘Sign-In and Security Settings.’ In this new area, you can click edit on your password to change it. You may be required to enter your current password again to confirm your identity.

3. Nintendo Account Recovery

Nintendo - Account Recovery
Nintendo’s account recovery is pretty secure, even if you’re acting on behalf of a child. | Source: W.S.Worrall

If you can’t access your account anymore, then you’ll need to through Nintendo’s Account recovery. Go to the account log in page and press ‘Forgotten your password?’ beneath the login fields. On the next screen, you’ll have to enter your email address to have a reset link sent to you. Once you click on this link, you’ll have to provide some information to prove that the account is yours. Once you’ve done this, you should be able to enter a brand new password.

4.  Activate Nintendo’s 2FA

2FA - Nintendo
2FA might make logging in less convenient, but it also makes it much more secure. | Source: W.S.Worrall

Once you’ve managed to regain access to your account, you need to take steps to secure it against future attacks. The best option for that is turning on 2FA (Two-Factor Authentication), which requires you to have access to an app when you log into your account from a new location or try to make significant changes to your information.

Under ‘Sign in and Security Settings’ again, scroll down and click on ‘edit’ at the end of the ‘Two-Step Verification’ heading. On the next page, click ‘Enable two-step verification.’ You may then be asked to provide an email address to send a link to. Click on that link to verify your identity. When you follow the link, you will be given a set of instructions to follow on your phone or tablet. Follow the instructions to generate a code and enter it at the bottom of the page to complete the process.

5. Check Your Nintendo Sign-In History

History
The option to sign-out at all login-in locations is immensely helpful if you get hacked. | Source: W.S.Worrall

The last step you should take is to check your Sign-In history. On the ‘Sign in and Security Settings’ page, click ‘View’ on the ‘Sign-In History’ section. A list of all the places someone has signed in to your account will not be displayed. You have the option to sign people out of your account or sign out of your account on all devices. It’s worth keeping on eye on this section since not recognizing one of the sign-in locations could indicate someone trying to access your account.


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A gaming and technology writer who has been building computers and tinkering with software since he was a teenager. Previously involved with various prestigious websites, including and CCN.COM