Twitch is part of the reason that streaming became as big as it did. It has an intuitive set-up process that pretty much anyone can use, making streaming possible for everyone. Putting yourself out there on a site like Twitch can make you the target of harassment and abusers.
So what do you do when bad actors get their hands on your Twitch account? Below are the steps you need to take to get your account back.
1. Act Immediately
It is of paramount importance that you act as soon as you suspect your account of being compromised. The longer a hacker is in your account, the higher the chances that they will prevent you from accessing it or start streaming inappropriate content on your channel.
2. Change Your Password
The absolute first step when your account is hacked should be to change the password if you can.
Log into your Twitch account as you normally would, then click on your profile picture in the top right corner of the screen. From the menu that drops down, hit ‘Settings.’
In your settings menu, click ‘Security and Privacy.’
Under the ‘security’ heading, click ‘Change password.’
Enter your current password, then your new password twice to verify, and click ‘Set Password.’
If you want to make a strong password, visit our guide to common password mistakes.
3. Twitch Account Recovery
If you cannot get into the account to change the password, then it’s time to go through Twitch’s account recovery process.
Go to the login page, and click ‘Trouble logging in?’.
Enter your email address or your phone number and click ‘Continue.’
Enter the username of the account you’re trying to access and click ‘Send My Password Reset Link.’
In your email account, find the email from Twitch and click ‘Reset your password.’
Enter your new password twice to confirm, then click ‘Set Password.’
4. Contact Twitch
If you can’t recover your account, your last resort is to contact Twitch directly for help.
Visit the contact page and fill out the form with as much information as possible about your account. Once you’re done, click ‘Submit.’
If your Twitch account has been hacked, you can order immediate help here.
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