How To Recover a Hacked Amazon Account

amazon

Many people rely on the services Amazon provides, from video streaming to e-commerce. What should you do if you lose access to these services? Below is a guide on what to do if you can’t access your Amazon account.

1. Act Immediately

Account Warning Email
You shouldn’t ignore emails like this from your account provider. | Source: Hacked/W.S.Worrall

Your first step should be to act straight away. As soon as you have suspicions your account is being accessed by someone else, you should make moves towards keeping it safe.

2. Change Your Password

If you still have access to your account, you should change your password.

Log into your Amazon account and click ‘Account & Lists,’ ignoring the drop-down menu that appears.

Amazon Password
Image 1 of password tutorial. | Source: Hacked/W.S.Worrall

Select ‘Login & security.’

Amazon - Password
Image 2 of password tutorial. | Source: Hacked/W.S.Worrall

You may be asked to enter your password again to confirm your identity.

Amazon - Password
Image 3 of password tutorial. | Source: Hacked/W.S.Worrall

Click ‘Edit’ under the ‘Password’ heading.

Amazon - Password
Image 4 of password tutorial. | Source: Hacked/W.S.Worrall

Enter your current password, then your new password twice to confirm it. Click ‘Save changes’ to finish creating a new password.

Amazon - Password
Image 5 of password tutorial. | Source: Hacked/W.S.Worrall

3. Amazon Account Recovery

If the hacker has locked your account or changed your password, you’ll need to go through Amazon account recovery to regain access.

Go to the Amazon login page. Click ‘Need help?’ to reveal the dropdown menu and then click ‘Forgot Password.’

Amazoon - Recovery
Image 1 of recovery tutorial. | Source: Hacked/W.S.Worrall

Enter your e-mail address or phone number and click ‘Continue.’

Amazoon - Recovery
Image 2 of recovery tutorial. | Source: Hacked/W.S.Worrall

Enter the one-time-password (OTP) sent to your email address or phone number and click ‘Continue.’

Amazoon - Recovery
Image 3 of recovery tutorial. | Source: Hacked/W.S.Worrall

At this stage, you may be asked for information to confirm your identity.

Amazon - Confirm
Image 4 of recovery tutorial. | Source: Hacked/W.S.Worrall

Enter your new password twice to confirm, then click ‘Save changes and sign in.’

Amazoon - Recovery
Image 5 of recovery tutorial. | Source: Hacked/W.S.Worrall

Please Note: If you’re concerned about making a new password, visit our guide on common password mistakes here

4. Contact Amazon

If everything else has failed you, you’ll need to contact Amazon directly to complete account recovery. There are several ways of contacting the company, depending on which method of communication you prefer.

Bot Chat:

Visit Amazon’s ‘Contact Us’ page and click ‘Start Chatting Now.’

Amazoon - Bot Chat
Image 1 of contact tutorial. | Source: Hacked/W.S.Worrall

Type ‘I’ve lost access to my account’ and hit enter. Click ‘Check my login & security information’ and go through the options to get help from the Amazon chatbot.

Amazoon - Bot Contact
Image 2 of contact tutorial. | Source: Hacked/W.S.Worrall

Callback:

Visit Amazon’s ‘Contact Us’ page and click ‘We can call you.’

Amazon - Phone Call
Image 3 of contact tutorial. | Source: Hacked/W.S.Worrall

Select ‘Prime and More.’ Under the heading ‘Tell us more about your issue,’ select ‘Update account information’ and ‘Other account updates’ from the dropdown menus.

Amazon Phone
Image 4 of contact tutorial. | Source: Hacked/W.S.Worrall

Scroll down to the ‘Or, talk to someone’ heading and click ‘Phone.’

Amazoon - Phone
Image 5 of contact tutorial. | Source: Hacked/W.S.Worrall

Select your country from the dropdown menu and enter your phone number. Click ‘Call me now’ to get a phone call from Amazon and start your account recovery.

Amazon - Phone
Image 6 of contact tutorial. | Source: Hacked/W.S.Worrall

Phone:

You can contact Amazon directly using their customer support phone number below:

Amazon customer support: 0800 279 7234

Once you’ve regained access to your account, visit our Amazon account security guide here.

If you’ve been hacked and can’t recover your account, order immediate help here.

Featured image by Casimiro PT from Shutterstock.com

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A gaming and technology writer who has been building computers and tinkering with software since he was a teenager. Previously involved with various prestigious websites, including TechRaptor.net and CCN.COM. Now tutorial creator for Hacked.com.

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