We will do everything in our power to get you back into your business account!
Our Security Experts Are Available Today
How it works
1. First, order help here.
2. Schedule a Zoom-session.
3. Check your email for the meeting invitation.
4. Download Zoom Workplace on your device
5. Be prepared and ready to join the meeting
What we do
- Identify critical details needed for a full recovery
- Apply technical recovery strategies during our Zoom-sessions
- Help you escalate cases to the proper institutions and departments
- Draft dispute documents for business recoveries
- Send demand letters on your behalf
- Provide assistance for small claims court as a last resort
- Typical length of a recovery ranges from one day up to three months.
+1 (805) 917-6037
help@hacked.com
Contact
We Are Experts In
Recovering Facebook Accounts
Recovering Facebook Business Accounts & Pages
Dealing with Meta Support
Recovering Instagram, Snapchat, LinkedIn, Google, + more
Identifying the Correct Path to Solve or Escalate Cases
Securing Online Accounts and Enhancing Privacy Controls
Hosting Webinars, Educating Employees, and Performing Security Audits
Can’t Speak English or Are You Hearing Impaired?
Our service includes real-time translated captions in:
Arabic, Cantonese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, French (Canada), French (France), German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese.
During your meeting, simply click the three dots above “More” and click “Captions” or just the button “Show captions”. Then click on the “Translation” toggle, then choose your speaking language and the language you want the caption show up as.
Be advised that you should connect to the meeting with two devices, one where you can read the captions in real time, the other to be used for screen sharing.
If you are hearing impaired, feel free to chat with our support agent and turn on captions as described above. If you are not happy with our service, email jb@hacked.com as he has a daughter that is hearing impaired and will ensure you get the service you deserve.
Hacked.com has recovered more than 20 million followers
Recovery Assistance
We Recover Facebook, Instagram, Meta, Google, Microsoft, and more.
Unlimited Help to Recover
One Business Account
Meta / Facebook / Instagram & more
1,299 USD
More information
Recovery of a business account/page
Get a dedicated security expert
Admin Dispute Document Creation
Unlimited One-on-one Zoom sessions with screensharing
Free email support
Full refund guarantee minus hours spent
One-off Session
This is a non-refundable service with no guarantees. Each session is capped at 50 minutes, and our experts will address your concerns as efficiently as possible.
149 USD
More information
Or order a one-time remote video assistance session of up to 50 minutes for $149.
Follow-up sessions are available at $99 for 50 minutes or $49.99 for 25 minutes.
We offer continuous email support after your initial session at the following rates:
$25 for 15 minutes
$50 for 30 minutes
$100 per hour
Regarding disabled accounts
If your account is disabled, the recovery process may take anywhere from two weeks to three months. There are several steps you can follow, but they must be completed in a specific order, so please ensure you adhere to our process.
*Our Refund Guarantee
If you are unsatisfied with our service and we have not been able to recover your personal account within a reasonable time (maximum three months), we will offer a full refund, minus the hours worked ($149 for the first hour, then $99 for each consecutive hour). Read our full refund policy here.
Refund & Cancellation Policy
At Hacked.com, our commitment lies in offering transparent and comprehensible refund policies while ensuring our operations’ viability.
Read our client agreement here.
Service Limitations and Charges
Each case we handle is distinct, so we cannot guarantee a resolution or recovery within a single remote session.
If your situation requires prolonged assistance, additional sessions must be scheduled. Sometimes, addressing specific cases can demand multiple consultations, potentially extending over six weeks. While we are committed to delivering exceptional service, it’s crucial to understand that success isn’t always guaranteed. We genuinely appreciate your understanding.
Unused time
Our consultations are billed based on reserved time blocks. Refunds are not provided for unused time, even if your session concludes early. This is because our experts allocate the entire time block exclusively to your needs, setting aside other commitments. Any remaining time from your session is often utilized to further assist with your account recovery through additional research, documentation, or email support.
Cancellation & Rescheduling
To cancel your appointment and receive a full refund, please ensure the cancellation is made at least 24 hours before the scheduled meeting. If you need to reschedule, use the reschedule link provided in the Calendly email. Rescheduling is allowed up to six hours before the session begins.
Please note that our professionals allocate a full hour exclusively for your appointment. Therefore, cancellations made less than 24 hours in advance or failure to attend will require full compensation for their time. Additionally, if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will be concluded without a refund.
Missed Sessions
One-Off Sessions
If you miss a scheduled session but still require our expertise, you can rebook at any time. For the missed session, we’ll offer a 50% refund when you schedule a new appointment.
If you miss a scheduled session but do not need our expertise, we can’t offer a refund.
Full Packages
For our full recovery, removal, or blackmail resolution packages, missing a session will count as one session completed without additional charges if you continue with the service. However, if you request a refund, the missed session will be charged at the full rate of $149.
If you miss two sessions, you will need to cover an operational fee of $49 for the next meeting. Additionally, any missed sessions will be charged at a rate of $99 per session if a refund is requested.
Business Recovery
Recovering a business page can be a challenging and time-consuming process. While we cannot guarantee a successful recovery, we are dedicated to assisting you in contacting the appropriate department at Meta and ensuring your case is escalated through the proper channels.
If you are dissatisfied with our service and we have been unable to help you recover your business page within a reasonable time (maximum three months), we offer a full refund, minus the hours worked ($149 for the first hour, then $99 for each consecutive hour.).
Personal Recovery
If you are unsatisfied with our service and we have not been able to recover your personal account within a reasonable time (maximum three months), we will offer a full refund, minus the hours worked ($149 for the first hour, then $99 for each consecutive hour.).
Blackmail Protection
If our Blackmail Protection service does not meet your expectations or we are unable to resolve the issue within a reasonable time (maximum of three months), we will provide a full refund, minus the hours worked at a rate of $149 for the first hour, then $99 for each consecutive hour.$149 for the first hour, then $99 for each consecutive hour.
Early Success
If you achieve a successful resolution to your issue after engaging our services, whether during or after the first Zoom session, we consider the matter resolved and cannot offer a refund. This applies regardless of whether the resolution was directly facilitated by our efforts or occurred independently.
Some cases may take up to six months to complete, while others may resolve within a shorter timeframe. It is impossible to predict the exact duration of each case at the outset. By engaging our services, you acknowledge that the time required for resolution varies significantly, and our pricing structure is designed to ensure we can cover the costs of more complex and lengthy cases while delivering the same level of dedication and expertise to every client. We appreciate your understanding of this policy, as it enables us to support all cases, regardless of their complexity or duration.
Contact
To request a partial refund or discuss any concerns, please contact Jonas Borchgrevink at help@hacked.com. We are committed to addressing your concerns and will respond within 24 business hours.
We truly appreciate your understanding and cooperation. It is our honor and privilege to serve you.
As seen in
Meet our team
Aaron Weaver
Support Agent & Content Manager
+1 (805) 917-6239
aaron.weaver@hacked.com
Greg Franklin
Support Agent & Operations Manager
+1 (805) 917-6373
greg.franklin@hacked.com
Christian Erickson
Support Agent
+1 (805) 917-6375
christian.erickson@hacked.com
Craig Stafford
Support Agent
+1 (771) 244-0076
craig.stafford@hacked.com
Brandon Sunshine
Support Agent
+1 (805) 917-6088
brandon.sunshine@hacked.com
Pamela Meropiali
Customer Support Specialist
Europe
+1 (771) 244-4940
pamela.meropiali@hacked.com
Jonas Borchgrevink
Founder & CEO
+1 (805) 917-6301
jb@hacked.com
We use Zoom for video consultation
Jonas Borchgrevink is the Founder and CEO of Hacked.com, a trusted cybersecurity firm dedicated to helping individuals and employees stay secure online. Under his leadership, Hacked.com has grown to support over 36,500 clients, specializing in account recovery, removal of harmful content, and securing digital identities. Jonas and Hacked.com have earned recognition from various organizations and been featured in The Washington Post, The Verge, and The Times.
Jonas Borchgrevink
Founder & CEO
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