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Finally, Coinbase Is Addressing Its Customer Service Issues

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U.S.-based cryptocurrency exchange Coinbase has announced the hiring of a former Twitter executive to help shore up its fledgling customer service arm. The news comes amid growing criticism of the exchange’s handling of customer service requests, which can take weeks to process.

Twitter Exec Joins Coinbase

The company announced Monday the hiring of Tina Bhatnagar to vice president of operations and technology, where she will oversee the customer support branches of Coinbase and GDAX. Under Bhatnagar, Coinbase plans to double the size of its support team over three months and expand 24/7 telephone assistance to all customers.

When deciding to join Coinbase, I was not blind to the challenges ahead of me,” Bhatnagar said in a statement that appeared on the company blog. “But when I met Brian [Armstrong] and the team, I knew it would be a truly joint effort to run our customer operations how we envisioned it. It’s an exciting time, with Coinbase and crypto in the public eye more than ever before, but that also means it’s an even more critical moment to stake our position. And this can only happen if we do right by our customers every single day.”

In the blog post, co-founder Brian Armstrong described customer service as Coinbase’s top priority moving forward.

The hiring of Bhatnagar is the latest in a growing list of human resource acquisitions designed to beef up client interface. In December, the company hired Asiff Hirji to President and COO. Prior to joining the exchange, Hirji served in senior level roles at TD Ameritrade and HP.

Cypto Exchanges: Too Big, Too Fast

For all its customer service issues, Coinbase has done a better job of scaling than many of its global counterparts. Several of the leading crypto exchanges have either suspended new account registrations or simply failed to fulfill client requests during crypto madness last year. Although Coinbase has crashed on numerous occasions, it has generally not barred new account holders from signing up.

Last November, Coinbase overtook stock brokerage Charles Schwab for total active users. The platform currently has more than 13.3 million users.

Cryptocurrency trading exploded in 2017, with total assets climbing above three-quarters of a billion dollars globally. The market has experienced a huge setback this year on threats of a regulatory crackdown in South Korea, one of the world’s largest hubs for cryptocurrency trading. Even amid the selloffs, Coinbase reported “record volumes and traffic.”

Unlike other exchanges, Coinbase only supports four cryptocurrencies: bitcoin, Ethereum, Litecoin and bitcoin cash. Insiders say Coinbase will likely add several cryptocurrencies to its platform this year, with Ripple XRP among the leading candidates.

Disclaimer: The author owns bitcoin, Ethereum and other cryptocurrencies. He holds investment positions in the coins, but does not engage in short-term or day-trading.

Featured image courtesy of Shutterstock.

Important: Never invest (trade with) money you can't afford to comfortably lose. Always do your own research and due diligence before placing a trade. Read our Terms & Conditions here. Trade recommendations and analysis are written by our analysts which might have different opinions. Read my 6 Golden Steps to Financial Freedom here. Best regards, Jonas Borchgrevink.

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4.6 stars on average, based on 662 rated postsSam Bourgi is Chief Editor to Hacked.com, where he leads content development for one of the world's foremost cryptocurrency resources. Over the past eight years Sam has authored more than 10,000 articles and over 40 whitepapers in the fields of labor market economics, emerging technologies, cryptocurrency and traditional finance. Sam's work has been featured in and cited by some of the world's leading newscasts, including Barron's, CBOE and Forbes. Contact: sam@hacked.com Twitter: @hsbourgi




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Altcoins

Zcash Price Analysis: ZEC/USD Penetrating Vital Resistance, Which is Key for Greater Upside

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  • Zcash has remained elevated over the past few days, as a result of potential speculation across the social media space regarding a Coinbase listing.
  • ZEC/USD bulls must break down supply area heading into $140, to unlock chunky buying pressure.

ZEC/USD bulls have been pressing hard to break above the very stubborn resistance, which is seen just above the $140 price territory. For going on six sessions now, the price has failed to clear the above supply area. It is seen tracking from $138 up to $140. ZEC/USD has not been above this territory since 28th September. There has been much penetration of this, which very well could suggest a strong breakout to come.

Zcash Speculation

Efforts by Coinbase to expand its offering has raised speculation that ZEC may be due for consideration. As recently reported, the largest U.S exchange, announced the listing of Basic Attention Token (BAT) on its trading platform and apps. Elsewhere, they opened the doors for trading 0x (ZRX), which was the first ERC-20 token to have been listed on the platform. Given these moves, there has been continued speculation across the social media space regarding possible listing of Zcash along with the likes of Cardano (ADA), and Stellar (XLM).

Technical Review – ZEC/USD

ZEC/USD daily chart

The ZEC/USD bulls are having a hard time, as their rallies continue to be short-lived due to repetitive failure to breach key resistance. On each occasion the price has entered the detailed supply area, heading into $140, it has been sent back south by some force. It could very well be that ZEC/USD is moving within consolidation mode, after the chunky recent surge. The bulls had seen a decent run from October 31st. Gains seen within this period were a chunky 20%.

Support Levels

Looking to the downside, a decent level of daily support can be eyed just sub-$128. During the current form of consolidation eyed, this area has proven to be of use. Further south, eyes would be back on the breached pennant pattern. This is where ZEC/USD began its most recent forceful upside trend. The price had managed to catch some bidding at the lower part of the pattern to then see a breakout to the upside. A potential pullback to the pennant could see the price around $118.

Upside Targets

Should the market bulls manage to gather enough upside momentum, eyes will be on another retest of the supply heading into $140. A breach above will likely see the price heading for another supply zone, observed at $145. ZEC/USD last traded here on 28th September, before resuming its downward trend. Further north, the highs seen early September within the $160 territory. Lastly, any move above here, could likely see some strong buying pressure, with a fast move back into $200.

Disclaimer: The author owns bitcoin, Ethereum and other cryptocurrencies. He holds investment positions in the coins, but does not engage in short-term or day-trading.

Featured image courtesy of Shutterstock.

Important: Never invest (trade with) money you can't afford to comfortably lose. Always do your own research and due diligence before placing a trade. Read our Terms & Conditions here. Trade recommendations and analysis are written by our analysts which might have different opinions. Read my 6 Golden Steps to Financial Freedom here. Best regards, Jonas Borchgrevink.

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4.5 stars on average, based on 49 rated postsKen has over 8 years exposure to the financial markets. During a large part of his career, he worked as an analyst, covering a variety of asset classes; forex, fixed income, commodities, equities and cryptocurrencies. Ken has gone on to become a regular contributor across several large news and analysis outlets.




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Altcoins

TRON Price Analysis: TRX/USD Posts Longest Daily Losing Streak in 15 Weeks

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  • TRX/USD stuck within a stubborn downward trend, running at 7 consecutive sessions of losses.
  • Price faced a strong rejection after retesting and failing to break back above breached trend line.
  • Bulls will look to find some ground at below strong daily support areas, before firm committed bull run.

Stubborn Downward Trend

TRXUSD daily support

TRX/USD has been cooling for going on 7 sessions now, running currently at consecutive daily closes in the red. The price entered this stubborn downtrend on 7th November. TRX/USD bulls had initially retested a breached ascending trend line that was supporting the price initially. The mentioned supported had been running from 12th September until a firm breach and close below by the bears on 29th October. This left the door open for the market bears to capitalize.

Given this current run of consecutive losses, it is the longest daily run in the red since the back-end of July – early August. The price from 30th July underwent 6 sessions in negative territory, falling around 27% until a small bounce on 5th August. In terms of percentage loss on this current fall observed, it is running at 11% over the 7 sessions at the time of writing. The market will be looking to find a bottom over the coming sessions.

Downside Support

There are some key areas to note for TRX/USD, ahead of potentially giving up on the $0.020000 territory. The next major level of daily support can be seen at $0.021400; this is the low of 31st October. It is significant as the bulls staged a rebound here. TRX/USD entered into a short-term bull run, seeing strong gains up until 6th November. The percentage gain within the mentioned period, was seen at a solid 16%, seeing 6 out of 7 daily closes in the green.

Further to the south, another level worthy noting, would be $0.020700 – a strong daily support level, most recently between 11-12 October. This is where the price initially jeopardized the above-mentioned trend line. Firm buying kicked in down here, to see the bulls drive the price back up to the $0.02800 territory. A strong area of supply can be seen here, as has been demonstrated since the back-end of August.

Upside Targets

Once the bulls manage to find their feet again, the first target would be for a retest of the breached ascending trend line. This is currently tracking at $0.026000; TRX/USD has not been this high since 17th October. Looking further to the north, the mentioned supply zone would be seen just ahead tracking from $0.027000-0.028000. It is also worth considering that this is the upper part of the current range. TRX/USD has not been above this for over 15 weeks now.

Disclaimer: The author owns bitcoin, Ethereum and other cryptocurrencies. He holds investment positions in the coins, but does not engage in short-term or day-trading.

Featured image courtesy of Shutterstock.

Important: Never invest (trade with) money you can't afford to comfortably lose. Always do your own research and due diligence before placing a trade. Read our Terms & Conditions here. Trade recommendations and analysis are written by our analysts which might have different opinions. Read my 6 Golden Steps to Financial Freedom here. Best regards, Jonas Borchgrevink.

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4.5 stars on average, based on 49 rated postsKen has over 8 years exposure to the financial markets. During a large part of his career, he worked as an analyst, covering a variety of asset classes; forex, fixed income, commodities, equities and cryptocurrencies. Ken has gone on to become a regular contributor across several large news and analysis outlets.




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Analysis

Ethereum Price Analysis: ETH/USD Subject to an Extended Breakout Higher

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  • ETH/USD price action has formed a bullish pennant via the 4-hour chart view.
  • Ethereum network hard fork scheduled for January 16th 2019, but still subject to potential change.

ETH/USD price action has cooled since the recent bull run. This isn’t too surprising given the fast gains seen initially and the touted profit-taking following the explosive move north. A technical move appears to be the case across much of the market. Price action looking ready to breakout again.

Ethereum News Flow

The developers at Ethereum have now set a new date of January 16th, 2019, for their scheduled hard fork of the Ethereum network. This came at the back end of last week, on their bi-weekly call, where they discuss anything relating to the blockchain technology.

It was detailed that this agreement made via the call was non-binding verbal, leaving room for that date to still be moved, should any issues or problems come to light. Hacked’s Sam Bourgi covered in a recent crypto market update.

As covered in October via Hacked, Ethereum’s software upgrade saw a failure. The hard fork that they had been working on did not activate on their test network Ropson. This was largely anticipated to have been activated in November. As a result, they were forced to delay.

Technical Review – ETH/USD

ETH/USD daily chart

ETH/USD price action has been cooling, after failing to break above vital resistance seen around $220-225. This is in proximity to the 61.8% Fibonacci. Over 6% has been lost after the decent advances seen from 30th October, breaking out from pennant pattern.

The price was initially contained within the mentioned pattern since September. Bulls however gained some upside momentum at the back-end of October, seeing a breakout to the upside. ETH/USD had gained over 15%, up to the high print on 7th November, just above $225.

At present ETH/USD is somewhat magnetized to the 50% Fibonacci, hovering around the $210 price area. Clearly it has re-entered consolidation mode after the surge higher last week. This type of behavior is typically seen following on from explosive moves.

4-hour Chart View

ETH/USD 4-hour chart

Looking via the 4-hour chart breakdown, given as mentioned above, the current consolidation state, a bullish set up has formed. A bullish pennant pattern, as a result of the cooling from the high area on 7th November has formed.

Near-term resistance is eyed between $214-215, the upper trend line of the pennant. A breach above, will likely see a retest of the 7th November high. Further north, a strong area of supply can be seen running from $230-235.

ETH/USD faltered in the above supply area on several occasions, from 27th September up until 10th October. Lastly, in terms of upside, $250 would be a target for the bulls. The price hasn’t been up at these heights since 21st September, where it encountered strong sellers.

To the downside, immediate support is eyed around $210-208, the lower trend line of the pennant pattern. Any breach here, could very well see a fast move back down sub $200, buyers are seen around $195.

Disclaimer: The author owns bitcoin, Ethereum and other cryptocurrencies. He holds investment positions in the coins, but does not engage in short-term or day-trading.

Featured image courtesy of Shutterstock.

Important: Never invest (trade with) money you can't afford to comfortably lose. Always do your own research and due diligence before placing a trade. Read our Terms & Conditions here. Trade recommendations and analysis are written by our analysts which might have different opinions. Read my 6 Golden Steps to Financial Freedom here. Best regards, Jonas Borchgrevink.

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4.5 stars on average, based on 49 rated postsKen has over 8 years exposure to the financial markets. During a large part of his career, he worked as an analyst, covering a variety of asset classes; forex, fixed income, commodities, equities and cryptocurrencies. Ken has gone on to become a regular contributor across several large news and analysis outlets.




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